Thank you for your email, Our phone lines are closed due to maintenance. If so, are you following the instructions, carefully? Powering off the cutter, restarting the computer and turning the cutter back on fixed the issue we were having. LOL! You are an angel! Ok, so I am still frustrated with my Cameo! Your issue is different than the 3 year old post. Ive had other issue too, but I cant fix anything until it loads. Silhouette Americas advice was to delete the new version and install the Legacy version (available for free download on their site). Im having the same problem with mine. The first blade never cut well, I had to finish the job with scissors!! You should have a perfect trace of the outline of your image! That only makes the software completely fail to load. Trying to make my first cut on my new Cameo 4 and Silhouette Studio Sends my image, but then stays stuck on processing. When I draw with the pen, and sketch quickly, the cursor temporarily changes to the hand tool and moves the canvas. Hey has anyone replied back because I am having the same issue. Good luck, Think of the next few lessons like Drivers Ed: youve done some of the classroom work and now youre ready to get in the car and figure out how to adjust the mirrors, put it in gear, etc. Gloria The answer to your question is on Page 25 of the Cameo Users Manual. Also, if I have any success with a cut, I remove it once complete, carefully clear it from the mat and pop a new piece of card on the mat & back in to the machine and set it to repeat the same cuts (on the same type of card again) & even though the first piece came out fine the second piece will be a mess, when I have changed nothing. I then reopened my document and the hand icon was still there as my permanent cursor! I leave my Silhouette Cameo plugged in while it restarts, and as soon as the computer comes back on, it finds new hardware and then searches to find the correct driver, which it then reinstalls. I have watched so many videos my head hurts! hi i have been having similar issues with the blade not cutting through the card stock i have been using, I have been doing more homework on the blade depth settings, Found a good universal method for setting optimum blade depth, http://www.youtube.com/watch?v=Ws7EwSR-Z-Y. Connect and share knowledge within a single location that is structured and easy to search. Or have you ever tried (successfully) cutting normal copy/printer paper and if so, with which settings? ** If the issue STILL OCCURS when the Identity Shield is Off, please reply to this message to let us know and we will continue to troubleshoot. Any one else have this issue? the number of sides on a regular polygon. I had installed the new Studio v.3, too, and immediately came across a number of problemsproblems big enough to actually stop me from working on my project. I am always happy to do what I can to help you out. Dont worry about this, it just means that you blade is set properly because its not cutting through your mat. We can work through all of your problems, together. Ive tried several adjustments to the cut settings. I just bought my machine (used) so Im not sure if this is common. Any suggestions? Unzip this file to your desktop Ive been cutting images with no problem. But I close ArcGis (don't forget arcCatalog) and open it again I don't have to restart CC. I have heard from a lot of new Cameo-owners lately, with a similar problem, and it turned out to be a defective cord. My Cameo was purchased 12/13 I am running the previous software since all of the problems with the most recent one. My Portrait stopped half way of the cutting. Had the same issue and it was MAKING ME CRAZY! Thankfully, there are solutions. Required fields are marked *. Certificate errors popped up when I used the store button. I sold it as spares and messaged the guy who bought it and asked out of curiosity if he fixed it. When I try to work on the box, I cant seem to figure out how to fill in the box. Lets see if we can get to the bottom of your problem. 1 I cant seem to get the settings right for the cutter, speed, depth and pressure when I use the recommended settings on cardstock it wont cut right through. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. I made sure the roller was down etc but it still shifts while its cutting. Please please please asking for a miracle with some advice, these are wedding invites and they want them by the end of the week. You can hover over a guideline and move it. I bought a Cameo right before Christmas and finally got to use it or at least Ive been trying. I tried calling customer service but was untimately told no one was available, to leave a message and someone would get back to me in 48 hours! IM SO FRUSTRATED WITH MY CAMEO but I want to LEARN how to use it better. Gloria Youll see a flashing blue cursor and a control point (more on that below). If none of the above fix your problem, then you should make a call to the Silhouette Support team. Everyone in my organization is experiencing this same problem. Im sure it has a lot of good life left in it! As long as you arent ready to escape from me :), go next toLesson 6: Drop Down Menus. Select the Applications option So, youre probably rightunfortunately. Next, try making your cut again. 2. So it is not the computer. Now I am back to square one! Its a button that got switched in your cutting settings. Help. Im hoping its a software issue and not my machine. hi, Hi there! I recently did this with my daughters graduation open house invitations, but I used ready made envelopes and printed both the address (on the front) as well as the return address (on the envelope flap). If its still giving your problems, well try some other possible solutions. How to use the Silhouette Studio Drawing tools: Lesson 3 Draw an Arc, Draw something! Am I able to alter this to show the Portrait mat, as the arrow is off centre. As for the Cameo cutting above the 12 x 12 grid, onto the cutting mat: one possibility is that you may be putting it in the wrong way. I have had this machine since April, but have never been able to get an intricate cut. Some people say a new mouse fixed it or updating mouse drivers fixed it. Finally was able to talk with someone on the phone. I hope you will come back and let me know how this works out, Susan. We may have a link exchange arrangement between us. I have got the same problem: Theres no way to thicken up the letters without just enlarging themwhich isnt what you want to do. Once LCD on CAMEO 3 displays dark blue, the process is completed. Any help would be appreciated! I dont know what I am doing wrong. Delete the folder below with its associated sub-content I got my cameo a few weeks ago to cut out stickers and it worked perfectly fine. Check to see if you have two copies on top of each other. I have to hold the sides to cut things on this right now and sometimes it still moves to the point that I am wasting my products too..Help me please. Click on the order and download it again. On top of that, It wont cut through, the mat slides all around and even when I try to adjust the rollers, the one on the right wont move. Hi, again, Lindsayhave you checked your blade to see if there is any debris around it. Thanks for the tips. any chance u got it sorted? It just loses control of the end of the paper and it moves freely (and cuts anywhere) when it gets to the end. When using the FN, you will also be pressing one of the keys at the top of the keyboard labeled F1, F2, F3, etc. This will clear the memory and set the software back to where it should be. i am having the same problem. The issue I havent been able to resolve, (thanks mostly in part to this wonderful site!) I am a relatively new cameo user and i am out of my depth here. I have had the strangest question, lately! I even went out and purchased a new printer, in hopes the default printer issue Ive been having with the Cameo would be solved with putting the printer on the network. Stuck on Pan tool (hand symbol)?! I have restarted everything, made sure its all plugged in perfectly, the cutting mat is loaded, all of the settings, blade and images are correct. I tried several designs and ended with the same result .. When using ArcGIS while in layout mode, after a variable period of time having an open ArcGIS project, the mouse cursor will get stuck in "Auto-Pan" mode. The program will start and run normally after that. As a new Macbook Pro user who just had his keyboard replaced because the tab key would intermittantly stick, I have to strongly suspect that this is a keyboard problem and not a Photoshop issue, Take your MBP back to an apple store and tell them the issue, they will probably order you another keyboard and fix it gratis as they did mine. However, if I select a tool, I can't use it, and the hand icon is still See if that gets back to what he expects.". In the run command box, type msconfig and then press Enter. I want to use my own images, so I imported a jpeg and duplicated it several times and traced the whole thing so I can make stencils with Silhouettes Stencil Material. I couldnt agree more!! In your reply, be sure to include which items are listed in the Protected Applications window, and whether each item is set to Protect, Allow, or Deny. Anyone!?!? _How to Use Silhouette Studio (Beginners), _Using Silhouette Studio for Roland Cut Lines, _Other Compatible Software Tutorials (AI, Corel, Affinity), http://www.mordocrosswords.com/2016/02/moves-it.html. One of the proficient courses is by getting up to speed with style patterns. So, Cameo users cannot dial up settings that might fall in between the 10 presets. They mailed a blade to me and I explained that I had already replaced with 2 brand new blades (I had bought extras when I got it). There are some really good vinyl cutting tutorials on YouTube that you might want to check out, too. See how these work out and then proceed to the smaller, more intricate cuts. As a note, however, you can use smaller pieces of paper on the 12-inch cutting mat without adjusting the rollers. The new v.3, on the other hand is a software disaster. I have severe arthritis and it is very difficult to move those white rollers out of the slots. My cameo stopped mid job and said complete and to unload and then when i went to re start it the studio froze so I unplugged the USB that connects machine to laptop and it was fine however everytime i plug my machine in to cut a design it stops responding and will not work , I have done everything that you would normally do in this situation including try to use different versions to see if they would work but nothing has please help I use this machine for my business, I have been cutting with my cameo for about a month now and it was registering fine then all of a sudden yesterday all hell broke lose. Anyway, this is just my two-cents worth. You may select to either have your offset image have a sharper Corner appearance, or have a softer more bubbly Round appearance. Yep same problem here. And thanks for assuring me nothings wrong with my mat. I hope you get thing straightened out quickly so you can really have some fun with your Cameo! Mine will not cut a perfect circle. 2. In this case, there is no need to complete any steps below this line. You can do this by running a needle around the blade to pull out any debris. I was ready to throw my Cameo out the window for the first couple of months. Rarely do I come across a blog thats equally educative and engaging, and without a Any advice? 3) Is the blade moving back and forth freely, as it did for the other letters? Thanks soooo much! Weird behavior, also on a setting of 3 it cuts through the material (vinyl iron on transfer) and on 2 it doesnt cut through, it barely scores it. stuck on blue screen/inoperable, thanks! This is not an official translation and may contain errors and inaccurate translations. Gloria Make sure you are set to use the sketch pen, not the blade. Im about to I dont know if i should buy a new blade or contact paper. Gloria Today I went to use it and it wouldnt turn on. Type in ~/Library/Application Support > And finally, where do the Trace and Offset fit in on a print and cut file. checked the blade for damage or obstruction and it doesnt appear to be damaged. Youre welcome. Any ideas as to what the problem could be? Is anyone else having this issue? Nothing is working-please help! If its a large, simple design, Im usually OK. I really need some help Its just blank. If I understand correctly, you want to move the right roller to the left. 15. I tried unplugging and re plugging and plugged it into a different outlet that I know is working. ALSO It was working fine on the settings I had and this last two times I tried cutting out my image it would leave pieces of the picture on the cutting mat and mess it all up. I would call Silhouette America, again, and explain to them that you have tried a new blade with the correct settings and are still having problems with the blade jumping around. When you have defective RAM, it needs to be replaced. 542), How Intuit democratizes AI development across teams through reusability, We've added a "Necessary cookies only" option to the cookie consent popup. Did either of you ever figure out what the issue is? Reading forums, etc. I am using 651 vinyl currently. I have gone back and forth with the Silhouette Studio support staff for hours trying to find a solution to the problem. Select [Show grid options] Thanks! Hi, Jemo, They have a live chat feature. Thank you! I hope you create lots of wonderful things with you Cameo! 16. Do you think I burned out my cameo?!?!? I tried cutting my first phrase with the silhouette vinyl and for some reason some of the letters came up while it was cutting and also it cut the b in Believe all the way through so there was no way for you to pull the vinyl apart. Is mine a new version not requiring it anymore? mine just did the same. You have the option to use the trackpad or an external mouse. As for designer cardstock, the kind that you would use for scrapbooking, I generally buy K&Company and have great success with it. I tried the new one and it was riddled with problems! I have always received a reply to my emails. (Granted, I have not replaced my blade yet)I still dont think for the expense of this machine that we should have these issues. Any thoughts? I am having the same problem. I prefer the Cricut mats because they are much sturdier. did you ever figure this out? Very cute. :o), Hi again, its ok I will try & keep it short just forgot to mention, along with the machine missing cuts, and jumping about randomly when I tried the double cut feature when this happened I pressed the pause button and it would not respond! Any other suggestions wasnt sure if you knew if anyone else has had this problem. (See the attached screen grab). It would be so kind if you could find some litlle time for getting back to me. WebNew Silhouette stuck in processing. Good luck. I am having a difficult time cutting several 6 x 6 background designs purchased from the Silhouette online store. And if i proceed with the same project to cut other colors of the box (folding part) it starts to cut even lower and cutting mat is falling out from the back of the machine Figured this out after wasting too much material and hair pulling. It's doing what /t5/photoshop-ecosystem-discussions/stuck-on-pan-tool-hand-symbol-it-s-doing-what-it-wants-please-help/td-p/10470050, /t5/photoshop-ecosystem-discussions/stuck-on-pan-tool-hand-symbol-it-s-doing-what-it-wants-please-help/m-p/10470051#M245898, /t5/photoshop-ecosystem-discussions/stuck-on-pan-tool-hand-symbol-it-s-doing-what-it-wants-please-help/m-p/10470052#M245899, /t5/photoshop-ecosystem-discussions/stuck-on-pan-tool-hand-symbol-it-s-doing-what-it-wants-please-help/m-p/10470053#M245900, /t5/photoshop-ecosystem-discussions/stuck-on-pan-tool-hand-symbol-it-s-doing-what-it-wants-please-help/m-p/10470054#M245901, /t5/photoshop-ecosystem-discussions/stuck-on-pan-tool-hand-symbol-it-s-doing-what-it-wants-please-help/m-p/13338865#M684422, /t5/photoshop-ecosystem-discussions/stuck-on-pan-tool-hand-symbol-it-s-doing-what-it-wants-please-help/m-p/13338869#M684423, /t5/photoshop-ecosystem-discussions/stuck-on-pan-tool-hand-symbol-it-s-doing-what-it-wants-please-help/m-p/13338886#M684426, /t5/photoshop-ecosystem-discussions/stuck-on-pan-tool-hand-symbol-it-s-doing-what-it-wants-please-help/m-p/13338903#M684428, /t5/photoshop-ecosystem-discussions/stuck-on-pan-tool-hand-symbol-it-s-doing-what-it-wants-please-help/m-p/13338872#M684424, I have reset tool preferances and even updated PS 2023 to the bata 24.1as yet I h. Copyright 2023 Adobe. The new version is still very unstable and Silhouette America has advised users to go back to the Legacy version. I truly hate this software, Everything working fine. Almost like it is not reading it properly. I just experienced this same problem, Ive only had my Cameo for 6 months and Absolutely love it but now it wont start up and No one answers the customer support line. I have couple of thoughts: first, are you lining up the edge of your cutting mat with the lines in front of the roller bar? My question is could you still load/upload materials using the silhouette software(not using the panel). I bought a little kit at Walmart for $10. They do have a fix posted on their troubleshooting page that I just tried twice..no luck!!! Let me know how it turns out!! Thank you! I replaced the mat too, just for good measure. Every time I try to use PixScan and import a .jpeg image into Silhouette Studio, I get a message stating that the image will not calibrate or the resolution is too low. Has this happened to anyone else? Forget that! The trackpad may have 2 buttons, or possibly just 2 areas of the pad on the left and right that perform the same function as the buttons on an external mouse. I been trying to get help from Silhouette for a few days now and the phone message says they were closed, to call back during office hours, or email them. Select My Account at the top neared the right side. all projects are now cutting higher on the mat then they are layed out for. Was there ever a solution to this problem? We suggest calling HP because this issue resides from your computer itself. I have started having aall these issues after the updates. How to change the mouse cursor of an ArcMap add-in tool using Arcobjects? I will be anxious to hear how it works out! If there is a small black square on the line, then touching the tip of the arrow to a point selects that point. Uncheck and recheck. Im trying to figure out how to do that, because its a little bit different from a regular print-and-cut. In fact, Ive been using that same blade for the past few months and its making great cuts. that I believe may be able to help. Thank you for posting this information! Your site has been the most helpful so thought I would see if you had any ideas? Its just a quirk of the software. But after a couple of uses .. Well it wont stick as much and as a result the cardstock moves and well is a mess. Good luck! If they didnt want anybody messing with the rings and putting their rollers to a correct spot on the bar then they shouldnt have made the rings in the middle removable. Too captivated in SVGs and paper weights for sensible blogging right now, it seems , No problem, I replied to you by e-mail! i never thought about that! Anyway, you can relax and forget about moving the roller. Any thoughts? Write down ur mails will send u the unzip file , i dont know where to upload it so that u can easily download them if any one knows share the idea so i can upload the zip file tx.. When my cut is complete the cameo used to stop and I pressed the key to unload. I CANNOT find OFFSET on my program?!?!? I changed the resolution but I am still getting the calibrate message, anyone else experience this and have a fix? The word was jagged, it then showed up at the bottom left of the program, I go to try to delete it from the left and then my box to deleted showed up 3dish. Gloria It left a couple of diagonal slashes in other places. Please let me know how it goes, as this might be very helpful to other Silhouette Cameo owners. Pan and zoom by using the scroll wheel Do either of the following: To scroll up or down, rotate the scroll wheel forward or backward. My mind isn't going to be (totally) lost today on this!! Does anyone know if there is there some way to test this? But if its still in warranty get it sent back. This is not an official translation and may contain errors and inaccurate translations. Its ergonomics the left button is under your pointer finger since most folks use their right hand for the mouse. I have been able to use my Cameo a total of one time with it working correctly. Next, click on Show Registration Marks and then click on the Trace iconits the fifth from the right at the top. Select the Go menu at the top of the desktop its been doing it, since I got it for Christmas! > Can you give me a simple step by step version of doing a cut file Finally came here (yes I know this should have been my first port of call! If its not selected, I dont Hi there! HELP! So, lets see if we can figure out a solution for your problem. I am having several problems with my Cameo 2 but it was working until today. It may also be used to create contoured inner lines for images. This is very annoying. Give these a try and if you still have questions, do come back. I have noticed that in the design program whenever I try to move an object either with the arrows or a mouse/keypad the object moves by 1/2 or 1 making it hard to align things perfectly. it started randomly getting stuck in the pan mode when i relase the wheel. Your email address will not be published. Are you in Canada? After that, I manually (with a pair of scissors) cut out a smaller rectangle within the printed rectangle. I successfully cut two things on vinyl. I guess, by now, you have read that Silhouette America was shipping Cameos with defective blades. I tried all their trouble shooting advice 20 times already and completely uninstalled and reinstalled the program and its STILL saying the same loading icons thing going up to millions, too! P.S. This file contains the following: Yes, I have been using the same mat for the past three years. This will clear the memory and let you start fresh. Makes it a little less sticky. CAMEO3_V120.bin (firmware update file) Did you check that your power outlet is working? and install the Legacy versionits solid and will not give you any trouble. Open the Silhouette Studio software Would it be my brand of card stock? Thanks for any help! It really is easy, and if you have two cutting mats, like I do, its a quick job, even when doing 50 or more. Im thrilled that you are finding my site helpful. Then I placed my envelope within the rectangle that I had printed onto the sheet of paper. Thanks for this been ages try to fix. Do u have any suggestion that I should follow? I purchased the Cricut Deep Cut Blade almssbey for my Cricut Expressions machine because I knew I would be cutting thicker materials like chip board and thin foam. Ugh! My cameo and I may yet have a wonderful relationship!!! My problem is similar new machine used a few times. The machine will just stop at some arbitrary point in the job (sometimes before its even started cutting! Hi, i thought i was gunna be the only person in the world to have done this !! The initial post wasnt what I was looking for, but all of the comments after were! This allows you to pick up a color from an image to use in in another shape. He said that the programmers are working day and night to clean up this app and make it ready for us to use. WebHello all! It is not my graphics card because Photoshop 6 works just fine and this is a huge program! I followed everything it said to do. Type in /Library/Application Support Closing it down and starting over. It may be that you are getting one defective blade after another, just like I did. You might very well have one of the defective blades. Sound familiar? The only way which resolves this issue it to reset my mac, however, this will only fix it for around 5-10 minutes before it does it all over again! Once in a while the cursor looks like this but there isnt anything to expand or contract in the area. does this machine have a reset button. The next option after that is a blade setting if 6. Im just not sure what kind of vinyl I have since its not an oracl brand i dont think. I had three defective blades before I finally got one that workedfourth blade was a charm for me. :o). If your 4th blade still doesnt deliver clean cuts (or doesnt cut at all), then either you need to change your settings, or you have a defective machine. I am still having the same issue but only on my laptop. I would really like to help, but need some clarification. Are other applications showing your similar errors?