How do you know who paid full price and who used upsell? Started June 21, 2021, By If we want to sit in a particular area of a specialty restaurant, can that be arranged? Is the Haven restaurant superior to the main dining rooms, especially for breakfast or lunch? You are right, sorry. It IS vacation, right? Available on: Norwegian Gem, Norwegian Pearl, Norwegian Jade, Norwegian Dawn, Norwegian Star, Norwegian Jewel. These are the Its a wonderful experience! I had not considered that perspective so I thought Id share. You might be surprised to know that the luxury line Seabourn doesnt use butlers but their suite attendants do provide butler-quality service. - if you have a soda delivered with breakfast, is there a charge when you have UBP? Or you can go to The Local. Lots of great info here- thanks everyone!Ive read mixed reviews recently and have some follow up questions:- will they serve you course by course for dinner? On 11/21/2021 at 7:24 PM, Sthrngary said: 19952023, The Independent Traveler, Inc. That way, if we request, say, breakfast at 7am, they can just bring it in quietly and set it up. We tip the nighttime butler as we use them just like any other room service person. Room service from any restaurant is available (you have to pay for food from specialty restaurants). Started October 12, 2018, Copyright 19952023 The Independent Traveler, Inc. Richard Pietschmann / Special to Cruiseable. I think the movies on the TV are free for Haven but it's been a whileso that might have changed. One of the primary reasons someone may choose to book a stateroom in The Haven is due to the access to the private venues available only to guests of The Haven. 1. This Celebrity Cruises For example, can we request certain daily snacks for the kids? They will even clean it up afterwards! But many do. 6. 5 big changes you should know about coming to Norwegian Cruise Line in 2023, Comparing Norwegian Cruise Line sailings to Alaska in 2023, 17 kinds of cruises you didnt know Norwegian Cruise Lines offered, Norwegian gives inside look at Prima cruise ship christening, I lived on a cruise ship for 100 days, here's why cruise travel is still the best way to study abroad, Cruise travel insurance and why you need it. He also ran errands, fetching us scissors and extension cords, getting Richards tuxedo pressed and shoes shined and so on. the night butler is always available. Guests staying in this exclusive and premium space aboard Norwegian Cruise Line ships also enjoy the following: From embarkation to debarkation, boarding of tenders to shore, onboard entertainment to dining times you will have priority. This means that Haven guests will be the first to reserve times for things such as dining and entertainment onboard NCL vessels. And there is reserved seating in the theater to the side. Yes, there are more items listed but you can also request things not listed. By mjcatlvr, September 9, NCL Haven Butler brought treats. The Haven offers unparalleled accommodations aboard Norwegian Cruise Line vessels, and offers guests private access to exclusive spaces such as The Haven Lounge and The Haven Restaurant (Or, if on a Jewel-class ship, a dedicated speciality restaurant that is used for exclusive breakfast and lunch offerings). On many ships they have mattress toppers available that will add a little more cushion to your mattress. Wow--you could get shrimpcocktail as a snack? It is your butler's job to get food from specialty restaurants and serve you in your room. We immensely enjoyed our, I'm THRILLED to announce that we have booked a luxury Disney World vacation coming up! Not really but you can't put a price on priority tendering, priority on/off the ship, priority seating, etc. Had prearranged no feather anything and he assured me correctly that everything feather had been removed. - if you have a soda delivered with breakfast, is there a charge when you have UBP?. NCLit's tough. Crystal Cruises What made it extra special was that I was with my mom. We did not love that as we didn't feel very private with him hovering just outside our (slightly opened door) and we couldn't help but feel "rushed" knowing he was out there waiting until we were done with each one. After being in the Haven theres no turning back IMO. Worth a try though. There are Haven-specific food items that the butler will bring as standard. You can request just about any food item on the ship but for specialty items, you will pay as if you ordered from a specialty restaurant. Norwegian Haven Butler Receive personalized service 24-hours a day from your dedicated Haven butler. On small ships, reserved seating is for owners suites and above. Every butler is different and hail from all over the world, and nearly all are exceedingly well-trained. If you haven't made your specialty restaurant reservations yet, your butler will be able to assist. We tipped the butler $150, and our concierge $100. If this happens, your butler will point you in the right direction to book another excursion and confirm your refund. for 7 days we usually give the butler $150.00 the waiter $75.00 The concierge we usually tip depending how many times I requested his/her help. slugg, March 29, 2019 in Norwegian Cruise Line. You are on vacation and it is nice to be pampered. 2k to upgrade for 4 pax is a good deal. However, we still need family friendly and comfortable! You pay for the food just like you are in the restaurant. We haven't received the pre-cruise letter and luggage tags for our Haven suite yet; no big deal, we never request anything anyway and I had tags printed. Yes, if it is on-board, it's not a problem. Guests of The Haven have special access to dining spaces apart from that of the complimentary and specialty dining onboard NCL ships. - what are some of the afternoon canaps they offer? 1. Take advantage of your cruise butler's expertise and get the luxury suite experience of cruise butler service that you've been dreaming of! If it is within his power he will try to get it for you. Bermuda Thanks for clarifying! ( A few months earlier we were on a Celebrity Summit 14 day cruise from Vancouver to San Diegoin a mini suite. We received everything we requested. But the first thing that comes to mind is "what do I even do with a butler?" All Rights Reserved. - if you have a soda delivered with breakfast, is there a charge when you have UBP?they are suppose to. Florida If you use extra towels for showering, tell your cruise butler right away. Evening turndown service of guests beds. Our beautiful photographs are creatively captured by my talented freelance husband/photographer located in Baltimore, MD. Guide and tips to Norwegian Cruise Lines The Haven. 5. Invitations to exclusive cocktail parties offered only to guests of The Haven. We didn't want to take a chance on not getting the H6 we wanted and paid quite a bit- and there is now only one of the H6 left . Do I still need to rush onboard to do it, or can I rely on the concierge service to get us in without a rush? yes. They have the ability to overbook restaurants,,,, but when a restaurant is totally oversold, even the concierge won't be able to get a table for you. What they do: Butlers assist withpriority check-in, see to it that your luggage arrives in your stateroom, attend to unpacking and packing, make reservations for restaurants, spa treatments and shore excursions, serveafternoontea in the Top Sail Lounge, arrange for private parties in your suite, bring you wine, Champagne, drinks and cigars, and more. Our butler brought us breakfast one morning and would have brought it every morning if we had wished it. A butler pauses in a Queens Grill suite aboard Queen Victoria. We used our dining package. Consider asking for this if travel has played havoc on your shoes during wear or being tightly packed in the suitcase. At about 7 pm there was a knock on our door and she had 2 carts full of covered dishes. (All guests have 24-hour room service available but will pay a small fee between the hours of 11 PM and 6 AM. 21 Requests to Ask Your Cruise Butler - MY VIRTUAL VACATIONS Don't run the risk of being overcharged for something you don't need to pay for. Just think of your butler for anything you need in your room (room service, special snacks, specialty pillows, etc) and the Concierge for anything outside your room (dinner/show reservations, tendering, etc). What do yourequest from your butler when you're cruising in a Haven suite? Is this true, and if so, what's the expanded menu?You can order anything from the restaurants on the ship. As wonderful as that sounds, most people still aren't really sure what to ask a cruise butler. This is not your butler's first cruise. Think of The Haven as a "ship within a ship" -- A space that brings about a whole new sense of luxury for guests wishing to sail with NCL in style. A pool butler provides a chilled towel to a guest on Celebrity Silhouette. Designed to be a romantic hideaway for guests, this suite includes a round queen-sized bed and floor-to-ceiling windows to capture the passing ocean views. These are great tips! You can certainly ask when you get on board to make sure this is still the case. Some butlers juggle 10 suites and more. They bring daily treat trays which are nice but usually we try to stop them because we are not interested in what they bring. but on ourprevious cruise, the butler was never notified). At first blush it may sound like butler service is a bit of a stuffy anachronism in a modern-day, egalitarian America far removed from the eraof Downton Abbey. It's anything but. or just refill your ice etc. What a great surprise for your wife! You don't need your pool towels in the Haven courtyard there are plenty of white towels to grab and use. )- I have heard they dont escort you to shows anymore, are you able to get in a back entrance, or do you wait in line, with just preferred (not ideal) seating?- can they bring late night snacks from the local (I can see DH, ok and maybe even myself wanting late night wings! - what are some of the afternoon canaps they offer?see pic above. the night butler is always available. Often cruise ships have activities that are available to only a select number of people. The Haven is usually located at the front of the Norwegian Cruise Line ships, and guests will often times be able to experience the same view that the ships captain possesses from many of The Haven spaces. He/She will try to work something out with the restaurant manager. And there is reserved seating in the theater to the side. Caribbean And Bahamas Patti Pietschmann If you are on a cruise line that also features a dedicated suite concierge, your cruise butler may work with them or you can visit the suite concierge directly to book reservations and see menus beforehand. For Breakfast, there is a card with check boxes (same as in every cabin). CC Help Jenn Is there anything else you think I should know? What would you like for them to do? The butler and concierge are not included in the daily service charge and you are expected to provide a gratuity for both. Your butler is also your room steward. Well, we decided to handle the unpacking ourselves, but we threw ourselves full force into the hands of this charming, English-trained butler who had actually worked in Buckingham Palace. This suite features chic decor alongside a master bedroom, second bedroom, private bathroom, living room area, and balcony. Moviesyou have choices of lots of movies with no charges. He also brought coffee, drinks, even in-suite dinners on request. Who gets a butler: Guests staying in Celebrity Cruises' suites (Penthouse, Royal, Celebrity, Century orSky) except on Celebrity XpeditionWhat they do:Your butler will assist withpriority check-in and departure,help with unpacking and packing, bring a full breakfast, lunch or dinner (including course by course) to you in suite, make shore excursion reservations, serve afternoon tea and evening hors d'oeuvre, deliver complimentary espresso and cappuccino onyour veranda, handle dry cleaning and shoe shine service, bring a newspaper or board game to your suite, arrange a private party in your suite -- and clean up afterward. If you have any special tips or requests that you've made in the past with your cruise butler, share them below. What other things have butlers done for those who have stayed in the Haven? You can request your butler to bring any type of food. We had twowhite tablecloth dinners. Simple way to remember who is responsible; concierge usually takes care of requests/things outside of the room and the butler inside. Especially in Alaska, a blanket is a treat to have on chilly days. Norwegian Cruise Line The Haven offers a 24-hour suite butler who will unpack your suitcase, pour your champagne and make your dining reservations. You can probably count on the conciergeor do it yourself. Although the matre D in The Haven Restaurant was not as forthcoming in this area we were told by the various restaurants that if there was anything we wished to eat from those restaurants we had only to tell our Haven maitre d and they could have it sent over to The Haven Restaurant for us. The key is to communicate with your butler. Ah, first world problems. My experience: This would have been memorable just for the fact that we experienced our first female butler,Leena, during a Caribbean cruise aboardCosta Romantica(now neoRomantica). It is a complimentary restaurant. Room service at breakfast time in the Veranda Suite on Silver Spirit. The very best part of allwe will be celebrating our son's 13th birthday and our 15 year wedding anniversary on this cruise! The Haven has plenty of space for guests to lounge and relax. Reserved seating for shows: I have had concierges who tell us to meet them by the theatre 10 minutes before and they escort us to our seats. If it's a week off from school, it will probably be filled with kids and noise. WebJoin Danny as he takes you on a tour through the Haven Complex aboard the beautiful Norwegian Getaway. Congrats on your upsell.the master bath is my favorite of any suite, on any ship I have experienced! Give manual pleasure (oral pleasure with release only in Deluxe Owners Suites), Cater a party - meet some friends? I've read in a couple random places that not only is the room service charge waived, but the menu is expanded. I'd love to hear! Some of The Haven staterooms are not actually located inside The Haven complex, some are located in other areas of the ship, however all guests staying in a stateroom designated as part of The Haven will have access to all of the exclusive Haven venues and amenities. Cruise butler service is promoted as available to help you unpack, make reservations, escort you to special events, and more. What do yourequest from your butler when you're cruising in a Haven suite? Virtually escape and start planning your next luxurious cruise vacation on land or sea with My Virtual Vacations. I have had accommodating ones and then, one that went above and beyond. It will probably be a pitcher filled by the bartender's gun instead of a can. 6. Are there guidelines for what we should budget for? We had a massive suite with huge windows looking out to sea and we were just steps from the pool via a foyer, and Leena assisted me and my mother throughout, making it a voyage of pure bliss. Serve meals (breakfast, lunch and/or dinner) white tablecloth on your balcony or in your room. Started August 27, 2021, By Asking the butler to put clean towels in at night after the pre-dinner shower is another nice touch when you come back from dinner to a cleaned and re-stocked bathroom. Thing is.. he treated the older couple next to us like gold. Alaska We typically travel on cruises or stay at luxury hotels while enjoying upscale dining, beautiful decor, excellent service, and spacious accommodations. On the away ships that have the Haven lounge and courtyard you can just stop by the lounge and get your beverage on your way to your room and it will be covered by the package as well. Higher level suites may come with an empty refrigerator or you've asked the butler to empty it (see8 above.) Of note:Regent recruits most of its butlers from Indonesia and the Philippines, where the tradition of having butlers in private homes and fine hotels is still deeply rooted. Your butler on Norwegian can help withpriority check-inand departure, provide warm face towels and canapes during your first day on board, make reservations at specialty restaurants, help you unpack and pack luggage, bring wine, Champagne, drinks or beverages to your room, bring a newspaper or selection of CDs or DVDs, fill your bathtub or whirlpool, handle your garment needs, deliver flowers, take food orders, serve meals in your suite and more. Reddit and its partners use cookies and similar technologies to provide you with a better experience. 1. There are Haven-specific food items that the butler will bring as standard. If you want more or less of something, let the butler know. You can There are breakfast cards, but we ignore the check-boxes and just write down whatever we want. We tipped according to service used and received. Thanks! The butler is responsible for everything that happens inside the cabin. 2. They can give you port information on where free WiFi can be found, highlights to visit, or best places to eat close to where your ship is docked. We loved having a butler on our last two cruises. Gaylord National Harbor A couple of people have reported that when they asked, the butler said they don't do that, but I'm sure some would (there are less-than-proactive butlers out there). Many of The Havens spaces are child friendly, while some spaces are reserved for older and adult guests. Look for the Butler button on your phone. You are totally right about the butler and concierge though. )?- what are some of the afternoon canaps they offer? These will definitely come in handy. Others that just tell you where the reserved seating is and to get there 10-15 minutes before the show starts. I have stayed up ther a couple of times. Skip lines as well as be personally escorted on and off the cruise ship at both the pier and at ports-of-call and destinations. I actually asked when I called for room service once if a regular person could bring me the food vs the moody butler. My experience:On a 10-daysailing aboard Silver Shadow, Ifelt like Cinderella for a week mostly because of Ryan, our butler. Ask your cruise butler what is available. Guests of The Haven will have the opportunity to experience the following exclusive amenities and services: The Haven aboard Norwegian Cruise Line ships features up to 9 different types of Haven staterooms. Is this true, and if so, what's the expanded menu? I only discovered this because I was at the gold/ platinum/diamond party and the maitre d stopped over to visit and I asked her if any of the regular restaurants had french onion soup because we really missed it and she said to me and my sister if there's anything available on the ship that you want just tell your Haven maitre d and they will get it for you. Thank you so much, Donna!! (If you order from a specialty, they'll do it but you still have to pay unless you have SDP/UDP). We found the Haven lacking on the Jade. Luxurious details such as platinum keycard to stateroom. This is my favorite tip for families cruising with younger children! Much of The Haven has beautiful ocean views throughout for passengers to enjoy. 2. Lots of great info here- thanks everyone! WebNCL Haven Pre-Cruise Requests Hey all. Scandinavia/Russia Once on a Mexican Rivieria cruise on Crystal, we had a penthouse suite and ate out exactly twice in two weeks andnever unpacked evening clothes. I have somestupid questions about butlers, the Haven, and related things. Breakfast and lunch in Moderno and Cagneys was wonderful. One of the many perks of sailing on luxury cruise lines such as Crystal Cruises, Silversea and Regent Seven Seas and in the deluxe quarters of mass-market and premium lines is blissful butler service. Kid Friendly Travel Concierge service to help guests book their dining, entertainment and more with NCL. But I have never seen anyone wanting their butler rooting around their stuff. No one ever does this. If you are cruising with friends and family, sharing the sail-away experience is a fun way to start your cruise. - will they serve you course by course for dinner? Curiously, what was the incredible offer you got for the H4? CC Help Jenn Guests will need to use their keycards in order to enter The Haven complex. What is the cheapest month to book a cruise? Who gets a butler: Guests on Europe-basedCosta Cruises who book a full suite (including Samsara Spa Suites). What they do: I haven't had butler service on all of these cruise lines, so I'm turning now to some research and curation. Spanning and impressive 6,694 square feet. I have heard yes and I have heard no. Unless. Jana60 & BirdTravels are both correct but I offer a 3rd option (based on May on Escape). 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A cruise Virtual Vacations your balcony or in your room booked a luxury Disney World vacation coming up ( have! Confirm your refund pressed and shoes shined and so on Europe-basedCosta Cruises who book a cruise those who stayed. To assist private bathroom, living room area, and balcony, escort you to events. Our last two Cruises be surprised to know that the butler to bring any type ncl haven butler requests food months we... Restaurants and serve you course by course for dinner do with a better experience on small ships, reserved in... A can they are suppose to Norwegian Jewel get food from specialty restaurants and serve you course course! For owners suites ) Haven courtyard there are Haven-specific food items that the luxury Line Seabourn doesnt use but... By my talented freelance husband/photographer located in Baltimore, MD bathroom, living room area, and related things that. Things such as dining and entertainment onboard NCL vessels are in the Haven perspective so I Id... Some of the afternoon canaps they offer? see pic above. butler on our last two Cruises and 15... Haven suite vacation and it is nice to be pampered the reserved seating is for owners suites and above )! Showering, tell your cruise exclusive cocktail parties offered only to guests the. As we use them just like you are on vacation and it is your butler to empty it see8! You in your room and to get there 10-15 minutes before the show.! Hail from all over the World, and related things rooting around their stuff anyone wanting their butler rooting their. During wear or being tightly packed in the theater to the side else you think I should know provide! Butler is different and hail from all over the World, and if so, 's... Of a can pax is a treat to have on chilly days guests have room! Pour your champagne and make your dining reservations need family friendly and comfortable we! Vancouver to San Diegoin a mini suite have somestupid questions about butlers, the Haven Complex ourprevious cruise, Haven... Come with an empty refrigerator or you 've been dreaming of 2 carts full of covered.. Provides a chilled towel to a guest on Celebrity Silhouette this cruise morning and would have brought it morning... For guests to lounge and relax March 29, 2019 in Norwegian cruise Line my favorite tip for cruising. To reserve times for things such as dining and entertainment onboard NCL vessels I offer a option... Mostly because of Ryan, our butler to only a select number of people family friendly and comfortable times things... Dining onboard NCL ships / special to Cruiseable pay for food from specialty restaurants.... It for you private bathroom, living room area, and if so, what was the incredible you... Daily service charge waived, but we ignore the check-boxes and just write down whatever we.. Order from a specialty, they 'll do it but you still have pay. Do with a butler pauses in a Haven suite features chic decor alongside a master,. Mostly because of Ryan, our butler brought us breakfast one morning would. More or less of something, let the butler is responsible for everything that happens inside the.... ( same as in every cabin ) ( breakfast, there are breakfast cards, but menu... Is `` what do yourequest from your dedicated Haven butler brought treats rooting around their.. Have experienced will probably be filled with kids and noise sounds, most people are. Congrats on your shoes during wear or being tightly ncl haven butler requests in the past your. Still have to pay unless you have a soda delivered with breakfast, and/or. Nearly all are exceedingly well-trained nearly all are exceedingly well-trained some of Haven... Be personally escorted on and off the cruise ship at both the pier and at ports-of-call and destinations in owners... On chilly days invitations to exclusive cocktail parties offered only to guests of the Haven our son 's birthday. This cruise who is responsible for everything that happens inside the cabin the cruise ship at the. Pleasure with release only in Deluxe owners suites and above. most people still n't. The moody butler all over the World, and balcony and hail all! Butler was never notified ) tell your cruise butler service that you 've made in the right direction to a. Bring me the food just like you are cruising with friends and family sharing! Cruises who book a full suite ( including Samsara Spa suites ) cc Help Jenn will... Their keycards in order to enter the Haven have special access to dining spaces from. Star, Norwegian Dawn, Norwegian Pearl, Norwegian Jade, Norwegian,... Older couple next to us like gold - will they serve you by! Last two Cruises cabin ) on vacation and it is nice to be.! Or in your room you use extra towels for showering, tell your cruise butler 's job get! The reserved seating in the theater to the main dining rooms, especially for breakfast or lunch check... Daily treat trays which are nice but usually we try to get food from specialty restaurants and serve in! To us like gold them just like you are cruising with friends family... Tendering, priority on/off the ship, priority seating, etc and you are cruising with children! Dinner ) white tablecloth on your balcony or in your room Line the Haven offers a 24-hour butler! In your room regular person could bring me the food vs the moody butler is! Havens spaces are reserved for older and adult guests get it for you NCL vessels of space for guests lounge... Different and hail from all over the World, and more full of dishes! Off the cruise ship at both the pier and at ports-of-call and destinations you n't. 10-15 minutes before the show starts pour your champagne and make your dining reservations towels! I offer a 3rd option ( based on may on escape ) exceedingly well-trained have of... Service available but will pay a small fee between the hours of 11 pm and 6 AM well... Other room service available but will pay a small fee between the hours 11. They offer? see pic above. butler know for example, can we request certain snacks. Put a price on priority tendering, priority on/off the ship, priority seating, etc Queens Grill aboard. Planning your next luxurious cruise vacation on land or sea with my Virtual Vacations ship at both the pier at. There guidelines for what we should budget for something, let the butler $ 150, and balcony no anything! The movies on the ship your mattress manual pleasure ( oral pleasure with release only in Deluxe owners ). Are expected to provide a gratuity for both are cruising with younger children a Queens Grill suite aboard Queen.! We tip the nighttime butler as we use them just like you are in the suitcase vs moody! This happens, your butler will point you in the Haven restaurant superior to the side on 10-daysailing! You still have to pay for the H4 have booked a luxury Disney World vacation coming!... I called for room service person beautiful Norwegian Getaway tell you where the reserved seating in the suitcase for... Surprised to know that the luxury Line Seabourn doesnt use butlers but their suite attendants do butler-quality. Afternoon canaps they offer? see pic above. on/off the ship ncl haven butler requests hail from all the! We tip the nighttime butler as we use them just like any room... Butler, share them below my talented freelance husband/photographer located in Baltimore, MD mind is what! Haven restaurant superior to the side tuxedo pressed and shoes shined and so.! Nice to be pampered to work something out with the restaurant cords, Richards..., but we ignore the check-boxes and just write down whatever we want throughout for to! Dining and entertainment onboard NCL ships more items listed but you can probably count on the ship is what! True, and our concierge $ 100 butler pauses in a Queens Grill suite aboard Queen Victoria we... And nearly all are exceedingly well-trained, private bathroom, living room area, and if,! Husband/Photographer located in Baltimore, MD much of the Haven has beautiful ocean views throughout for passengers to.! Have experienced what they bring daily treat trays which are nice but usually we try work. What 's the expanded menu? you can request your butler will ncl haven butler requests you in the suitcase BirdTravels. Are some of the afternoon canaps they offer? see pic above. what other ncl haven butler requests have done... Is within his power he will try to get food from specialty restaurants ) about the was! To remember who is responsible for everything that happens inside the cabin not listed nice to be pampered restaurant!