Ready to switch up your living room aesthetic? She had great advice and is vary knowledgeable about each furniture piece! Although we realize things happen, at no time did we speak to anyone at Haverty's that seemed to care about the inconvenience we are still experiencing. I had a very good shopping experience at Haverty's!!! Good luck. We picked a beautiful bedroom set and even a set for our son. Receive a personal style analysis with furniture choices just for you. Some leather and fabric items may be eligible for additional warranties that last up to five years. I purchased a large amount of executive office furniture (Whitlock II collection): 6 bookcases, executive desk, and file cabinet. Havertys Established in 1885, Havertys originated in downtown Atlanta, Georgia. We are VERY happy we got the insurance because within the 1.5 years of owning the furniture the glass in our coffee table cracked (while being very gentle with our furniture) and the resilience in the couch cushions essentially disappeared where I began sinking back into the couch. Accent pillows complete the look. We purchase two leather sofas and the Guardsman Gold Protection Plan. Copyright 2005-2022, Haverty Furniture Companies, Inc.All rights reserved. Living Room Dining Room Bedroom Patio INDOOR RUGS HOME DECOR Upholstered in beige, 83% polyester, 17% acrylic chenille fabric We had spent a while looking at new couches for the living, kids getting older finally decided to get something NICER. After 5 days of waiting around for missing, damaged, and broken pieces, a service tech to come out and tell me it's broken and they will fix it. I would've wanted to see more mattresses and couches. FAQ. My Husband and I canceled the entire order. Their 3-step free design service consists of: Teamwork: Your sales associate will introduce you to the designer. On a positive note, we had planned on buying all the furniture for our new home from Havertys, but due to the poor customer service and bad communication, we looked elsewhere. We have been loyal Haverty's customers for years but this experience is causing us to reconsider. They sent a designer out, I loved the rooms she put together and have been pleased with the quality of the products this far. We worked with a designer who should have looked at the dimensions and measurements of the couch she was matching the ottoman with. We are 2 normal weight middle-aged adults that have no pets. Within two months the couch started to look aged, I called them and they came out and replaced the seat cushions. Nothing worse than being stalked and hounded by sales vultures when you say "I'm just looking and don't need any help, thank you." Went to Swanns furniture today & was a great experience! My Husband and I spent two hours placing an order for furniture. I would recommend Haverty's based on my experience. We told them we were not willing to pay $149 and have to wait until it was convenient for them to come to our home. It provides five years of protection against accidental damage and professional in-home repairs. Do NOT buy from Havertys. The most scary thing? Delivery went well with delivery people polite (as Southern men are) and cared about not making a mess or scratching anything. Better yet. They came back with the missing console and replacement wedge, and the replacement wedge had repairs and gauges in the leather seat. If you have the means, I would definitely look elsewhere (i.e. As the Product Manager of the 3D and 2D strategies with the Havertys Furniture Company my primary responsibility focused on its merchandising visualization strategies. Haverty Furniture Companies, Inc. 5.0 5.0 out of 5 stars (2) $ 4,205. Chat with a Havertys expert to find the perfect mattress for you. 8/24/2020. The Havertys Design Consultant role: Are you an Interior Designer, or interested in furthering your career as an Interior Designer by gaining design experience? Again, I said I wanted to cancel and was told I would be charged 25% of my total order! If you use one of these and buy something, Slumber Search may make a small amount of money. We're still able to get delivery same-week and their delivery update tracker is awesome! No matter which room, our helpful design resources can help you create the look and style you want. I purchased a sectional sofa from Haverty's and it was poor quality. On second delivery another one was damaged even though they were supposed to inspect it at warehouse. I bought another living room set from a competitor for front room. But after all of the disappointments, it still has left me wondering if I should buy my additional furniture for my home, that is needed or stick with Arhuas and Macy's as my goto furniture places. Equally gorgeous and strong, our highest quality kiln-dried wood construction guards against warping and unwelcome moisture to ensure ever-lasting allure. It's awesome. Sumptuous plushness with a super soft sensibility delivers never-want-to--leave comfort. A person should have a reasonable expectation that new furniture would come delivered undamaged, right? Other returns? Shop Custom Loveseats as a complement to your sofa, or as a standalone piece for a smaller space. I would never buy anything from here again! We recently relocated from California and a very wise person recommended Havertys to us. We will be new to the area, and will need many rooms of furniture. With just under 90 different styles of beds to choose from, in addition to storage bed options and some color customization options, shoppers can enjoy looking through traditional and classic designs ranging in price from around $300 to $2,500+. They don't get rid of the damaged goods, they recycle them and hope the next customer doesn't notice!?? Havertys inspected the dresser and it was damaged so delivery will be postponed. Really impressed with their engagement at the store. Started messing up again, tech came out and fixed the problem. Katherine chair in Curio Pewter fabric + track arm + tapered leg in Cosmopolitan finish. I bought over $10,000 in furniture in one visit, none of which was custom. Did not do that cancel the order. And in the end, I bought my major items at Haverty's. Couple days later, chair still catches. They only come to my area twice a week and they did not have the courtesy to put me on the delivery schedule ASAP. At 8:00 PM we received a call saying delivery would be between 8:45 PM and 9:45 PM. We placed a bulk order totaling 15,000 dollars. It was welcoming and helpful, but not pushy. This entire process was mishandled by Kailyn and Bobbett Guinness inappropriately attempted to cover for her. They lose a star for the pricey delivery fees and the fact that non-stock orders can take anywhere from 8-12 weeks, which seems excessive. Interest-Free Financing Havertys Furniture Cos. 3D Room Planner Loft, Havertys Furniture Cos. Shop Custom Ottomans and add a patterned fabric for a bit of visual interest in your room. Our 50 custom home furniture collections let you customize the look you want. We just bought a house in Raleigh and needed some extra pieces of furniture. My previous purchase included a dining room set (table and 8 chairs) and 2 dressers and that delivery was a mess. We had to deal with cords (and extension cords) all over our living room until they can now order the batteries and have them delivered (took another two weeks!) We were victims of bait and switch. Chat with a Havertys expert to find the perfect mattress for you. Nothing happened. Want to know which is the closest to your home?Take a look at the handy store locator for more information. The sale they claimed might be actually more expensive than other time of the year. As with every furniture store, I was greeted by a sales person as soon as I walked in. One of the top furniture items that Havertys shoppers look for is a new sectional or sofa for their living space. After that week passed with no sofa, I was informed that the sofa had made it through customs, but that it was the wrong color and that it would be another two weeks until the couch we'd ordered came in. The salespeople are kind, courteous, and helpful. Destinations 3-seat sofa in Toscana Slate Fabric + pillow in Ander Sapphire + feet in Burlap finish. I call the store and low and behold that is a separate purchase you must make for an additional 150.00 per recliner, so the 50.00 difference per recliner is actually a 200.00 difference per recliner for power, which unfortunately we didnt find any of this out until the day of delivery. I am so glad I stopped in! A shout out to Denise Fowle. They asked to send pictures and I did. Havertys Mahogany Wood, Leather & Metal Dining Set W Leaf & 4 Chairs Arden Ridge | eBay East West Furniture Norfolk Wood 5-Piece Dining Set With Mahogany NODU5C-MAH-W Sponsored $799.94 $1,326.95 Free shipping 5pc dinette kitchen dining set round drop-leaf table + 4 wood chairs in mahogany $539.00 Free shipping This is actually for the Havertys in Winter Garden, Florida. Their updated furniture pieces are made in the US and overseas, and are available in an assortment of color and design options to choose from. This will be my last time buying from Haverty. We were assisted by Suzanne, who is a designer as well as a salesperson, and her advice was so helpful. After shopping around for some time and getting an idea as to what we should expect to pay, their prices were reasonable. Haverty`s furniture is nice, but the 5 star rating is for the customer service. Within a month they were rusting. We're currently building our library of Havertys slipcover templates and are offering covers for the following sofa models at introductory prices in exchange for your sofa measurements, for a limited time. Our full-service delivery service goes the extra mile for you and your new furniture. A word of caution on dark colors: make sure that any dark, natural fabric is kept out of direct sunlight, as it will fade. I left a message on their machine just now demanding that they correct the problem. That second time they agreed about replacing the entire sofa and chair and choose a different fabric. She really helped me find what I was looking for. You can't sit in either piece and use the back rest at all without leaning back to a near lying down angle to meet the back rest. Expected to buy the furniture as the price it is. The reviews here are aggregated from other sources across the Internet and although we have tried only to find trustworthy reviews, the content and scores here may be subject to manipulation by agents acting on behalf of manufacturers and marketers. First attempt was missing console that they didn't even have on their order. My protection plan covers this, i even called right after it happened. etc. I purposely selected a firmer couch to prevent this particular issue. 26 reviews of Havertys Furniture "Haverty's has a great system for scheduling deliveries and tracking the itinerary of the truck that has your item. Needless to say all of our guests who came into our home during the two week period were suprised to see the tangled mess of cords all over our floors, people and dogs tripping over cordsgreat (not so) customer service Havertys. Bought a recliner for over $500. However, you will also note that all of the sub-par reviews DO NOT have any "Response from the Owner" since they never take responsibility for their actions and cheap furniture. After ordering the furniture on Sunday, we were able to pick it up on Wed. Ethan Allen has similar prices and at least you get what ,you pay for. Thanks! Furniture pieces are beautiful and we would love to do business with them again. He explained in detail the sales available and understood our home buying circumstances. We ended up with a chair, as well as two cube ottomans to coordinate with our sofa. If there were zero stars that's what they would get. He states no you didnt purchase the batteries. And then the delivery charge, of course, which brought the total up to nearly $1600. My months-long search for the perfect chair was over right when we walked in the door. 9. From the time I walked into the store , to my order, to my delivery today was flawless! The company has been in business since 1885 and is known for its quality . Be aware of all the promises about on time delivery. Why stop there? Within an hour, we were called by the Sales Manager and told that the couch we paid for was no longer available. We kept one of them as it was okay. I don't think she grasp the concept of how to manage a store or manage lazy employees like Kailyn who are perform poorly at their jobs. Delivery often takes 2 months or more and after it arrived it was damaged. Customers can choose from a variety of fabrics and finishes to create the perfect piece of furniture for their home or office. Features The recliner is 62 inches long and 22.5 inches high when fully reclined to a 140-degree angle The recliner requires 15.5" of back clearance and 12" of front clearance to fully recline Very happy with my Harvertys furniture. Seriously? Three grand wasted money. We tipped them for a job well done. I made a small mark on the bottom of the chair to signify that we once were given this bad chair and to make sure we don't get the same back. It can be a little pricey, but if you keep an eye on their sales you may find something you love at a really great price. Everything falls apart when you buy something. Find out more about convenient financing offers on this collection and more. The Havertys comparison grid below is sorted by this score. It was a great pleasure working with Havertys headquarter departments, our business partner Micro D and the many leather/fabric manufactures across the United States. Yes, the sales people do greet you as you walk in, as most furniture stores do, but when we left to check out a few more before purchasing, there was no hard sell to dissuade us from leaving. I would highly recommend the store! We will be shopping there again. POOR CUSTOMER SERVICE. Everything had been delivered but the table pad and that cocktail table still haven't had a confirmed delivery date! Our talented associates can help you design your perfect home. We were serviced by the regional manager and were lied to about the price of the table set. I took half a day off from work, skipped a meeting at school and postponed all assignments to receive the delivery. Find the perfect starting point for your one-of-a-kind custom home furniture in our more than 50 custom furniture collections. Victor exceeded my expectations! I was livid and refused delivery. Fabric content: 100% polyester Special order fabric options available Three loose, reversible 2.0-density seat cushions Three loose, reversible back cushions Two feather-filled 21x21 accent pillows and one feather-filled 19x19 toss pillow Rolled arms Hidden legs No-sag spring system Crafted with kiln-dried hardwoods Make an Appointment Before we left the store we asked and were told we did not need to sign any papers, the order would be canceled. We bought the furniture at the end of the Apr and the sale person makes it sounds like we will have extra refund during the memorial day sale GUESS WHAT?? I am willing to see what it looks like but asked that it be returned if it looks bad. It started to become misshapen within a few weeks. Pretty pricey, but there were some affordable on-sale items. We really liked the Furniture at Haverty's and were planning on furnishing the rest of our home, but are STUNNED as to how we were and still are being treated. Havertys can be found in 16 states across the south and central US. Ashley, Rooms to Go, etc. Thank you ! These tables don't come with a protective topcoat? Lost 4 days waiting and all I have is new broken furniture and the same line "this has never happened before" Now all they are going to do is refund our money and pick up this furniture. A total of 8 weeks! In addition to the top categories above, Havertys offers a wide array of other home products, such as: - Accessories (Wall Decor, Lamps, Linens, and Pillows). Couch cushions were replaced, we got our table completely replaced, and the Guardian team has come out to fix pet stains and scratches. A furniture store with quality merchandise in Wilmington (besides the very expensive one). When it comes to pricing at Havertys for dining room sets, buying one of their dining tables with anywhere from 2 through 8 matching chairs ranges from $300 for smaller tables that only fit 2 chairs to $5,400 for larger tables with enough seating for 6 to 8 chairs. Custom Furniture Simulator. Ed greeted us at the door and never harrassed us. This site's sole purpose is to help you make the decision faster and with more peace of mind. I bought A LOT of furniture one week trying to accommodate a move and divorce. No means NO! In store, we were sold up and down how great the warranty would be, but we wouldn't need it because the leather was HIGH QUALITY. After 2 weeks, I called and was told 2 more weeks. Now it will be 5 days and nothing offered for this HORRIFIC EXPERIENCE! A friend has a couch from here and I went to check it out ! Copyright 2005-2022, Haverty Furniture Companies, Inc.All rights reserved. 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