Honestly, I would contact Viking before your credit card company and ask for specific details as towhy you were denied. LauraS I chose to go next year. Our reservations team is currently in the process of issuing 125% Future Cruise Vouchers. Then COVID hit and the trip had to be delayed. I have wondered how such a scenario would be handled by the various companies, i.e. Did you hear the recording? Hertz billed her for eight extra days on her car. Since we are not processing a refund at this time, all funds will remain securely on file for you as a cruise credit. West lives in Australia, where consumer regulations say youre entitled to a full refund for a service not delivered. Why in the world would you rebook with them - giving them more time to fail? However, with your specific unique situation as presented in your follow up emails to management, I invite you to please stand by until a time in the near future at which we will be in a better position to review certain refund requests. It just seems unfair even though technically Viking is allowed to do it. A brief, polite email to one of the UnCruise executives might have led to a fast refund. When asked what this was for, the reply was that I would get vouchers for future Viking cruises that were worth more than the extra payment, Andersen said. UnCruise refused, citing its Terms and Conditions. Can you help me get back the $12,490 we spent? he asked. 4. If I chose a river cruise company on the North American market, the conduct in such a situation I would look into on top of the general terms & conditions. Refunds are subject to the established store refund policy at the time of purchase, unless the product purchased is found to be unfit for the purpose of which it was intended. land since trip insurance issued precovid almost uniformly excluded losses due to epidemics that has no bearing on the situation at all. West was heartbroken. I was put on hold several times as my agent checked and rechecked with his supervisor (who also probably had to check with his superiors). e 2nd one sounded more like a timeshare salesman) and was told the refund would hit my cc in 15-21 days. In 2021, NCL finally revised some of its refund rules. you see that you are correct. If you have an existing voyage and will not be vaccinated. As it stands, Viking is no better than "Honest John" at the used car lot. Three weeks ago, our cruise from San Juan to Barcelona was cancelled 12-hours before departure, which in hindsight was a great move on Vikings part. Started August 27, 2021, By Or you would like the money back because you nee d it somewhere else? Even if you had the risk free guarantee, those cancellations were always refunded entirely with vouchers. Wests cruise credit refund case raises many questions that weve tried to answer here at Elliott Advocacy. Started October 12, 2018, Copyright 19952023 The Independent Traveler, Inc. The adults were all vaccinated but the youngest children were not because of concern about the amount of testing on growing children of that age. I mostly agree with duquephart. We have contacted them and they continue to refuse. I believe I was told what I was told in order to sell a booking. LauraS The Viking agent said that I would have to pay an extra $9,898. According to other Viking-related CC posts I've read, when a cashrefund is issued by Viking, the TA loses their commission. You'll be able to redeem this Kohl's Cash at any time within 30 days. I called on 3/16 to request a refund, instead of a credit. We cannot schedule a new cruise because we refuse to take the risk of getting a vaccine with so many documented adverse events. We couldnt find anything either. Where's My Refund? Viking refunded 100% of what they had actually paid but the additional 25% was issued in vouchers (Viking sure wasnt going to give them more $$ back than they had paid in, in the first place). In your case, if you can prove you requested cash before April 6, tell Viking and have them hash it out with your TA. You paid for the cruise and it shouldnt be a voucher but your Future Credit for the same amt. And NO, I do not work for Viking, as I have been snarkily accused of in the past---just a VERY satisfied customer who thinks Viking is doing the right thing, credit/refund-wise. Copyright 19952023 The Independent Traveler, Inc. Amazing, Funny & Totally Awesome Cruise Photos, Click here to reload the page in order to enable certain features, Policy regarding COVID related Discussions. Lastly, you now complain that you can't use your vouchers because you refuse to comply with Viking's (long standing) vax requirements. Foremost in navigating these course changes are guest and crew safety. Wheres my airline ticket refund from GotoGate? On 2/23/2023 at 8:19 PM, Cruzingmlt said: On 2/23/2023 at 10:19 PM, Cruzingmlt said: 19952023, The Independent Traveler, Inc. They just dont want to part with the cash, Andersen said. I feel we have become one large Viking family of 500,000 guests each year and 10,000 employees. Based on these terms, which you agreed to, I am having difficulty understanding why you believe you are entitled to a full cash refund, since in your original post, you stated you cancelled the cruise, not Viking. Guests will be responsible for all costs and fines, I have been trying to rectify the situation directly with the TA but I am starting to get nervous that this is fixable. Started October 12, 2018, Copyright 19952023 The Independent Traveler, Inc. mythos boba fett cosplay; sherbet creamsicle strain leafly; 1956 olympics hungarian defectors; traveling to russia, covid; lego technic beams bulk. 2. Use of and/or registration on any portion of this site constitutes acceptance of our User Agreement, Privacy Policy and Cookie Statement, and Your Privacy Choices and Rights (each updated 1/26/2023). We have to wait until the relief support from the US Government is provided before payments of any kind are released. Please provide the details of how many days prior to the cruise you cancelled, as based on your posts to date, Viking have actually been very generous in providing vouchers in lieu of the cancellation fee. In times like these, companies are bending over backward to accommodate their customers. Check out our directory. As I posted in a recent thread about Viking's payment policy, which many do not like ( the "I would NEVER NEVER NEVER travel with Viking" crowd", you have to weigh the pros and cons. Youre probably better off pursuing a credit card dispute. Find and select the payment they want to refund. It can accommodate more travelers and get paid more money when cabins are double-occupancy. Date of experience: August 2020 Ask Departure768546 about Viking Cruises First, I do understand the bad position that events have thrust on them. By Youll see whales and glaciers and things you never knew existed. Im interested to hear other peoples experiences. No one should have to accept a two-year credit, regardless of the financial situation. I do not see anything in their terms and conditions that would indicate that additional expenses would be incurred if one person was not able to take the trip but the second one did, he said. West had declined travel insurance. It is truly a once-in-a-lifetime experience. Powered by Invision Community. Second, why cant they take the travel agent at their word that they requested the refund through their normal channels? And many travel service providers seem to be working to address concerns about upcoming trips. They've got lawyers stacked in huge piles. Ten days later, on March 30, Viking announced the cruise was canceled and 100% cash refunds would be given to customers but only for those who hadn't canceled previously. Do I get a refund if a cruise line cancels my cruise? This is a common problem during the pandemic. Some locations have caps of only $10. SJD117. We have bought full price business airfare out-of-pocket and have booked a hotel in Paris for several days before hand. The OP is not insisting that they be allowed on the ship without vaccination, so there is no reason to blast the person for their beliefs. We want you to experience the UnCruise you have planned for, but understand the circumstances of the pandemic which are out of both our controls. The second cruise was on the Viking Sun which was sold. If you do not have a new travel date in mind, you will be provided with a certificate within the next couple weeks to move your funds over to a 2020 Alaska itinerary or even 2021. This can vary based on circumstances. If you have a consumer problem,please contact our team at Elliott Advocacy through this form. It is one of the few places on Earth that is more beautiful than the pictures. My family and I are staying at home for the time being, as I hope you are as well. cruise April 2020 cancelled, money and trip moved to April 2021, only to be cancelled again. Christopher Elliott is the chief advocacy officer of Elliott Advocacy, a nonprofit organization that helps consumers resolve their problems. Heres our complete guide to travel insurance. No way to hurry it up. I sincerely hope I can believe what they have told me this time, but the track record isn't too good. 24 hours after e-filing a tax year 2022 return. Spent over 1 hour on phone with Viking with a rep and his supervisor. We are using this period of non-operation as a time for additional training and initiatives to ensure we have the safest and healthiest fleet in the industry. I found them to be very reasonable in our case. Vienna and Krems are also off the itinerary. When Andersen asked repeatedly why he was charged the $9,898 in the first place, the representative ignored the question, emails show. Cunard's Queen Victoria. Please subscribe now and support the local journalism YOU rely on and trust. Viking Line Abp, org. Richard Andersen booked a fully-paid Viking cruise with his partner but it was canceled because of COVID. He was asked to pay more for a Viking cruise because his traveling partner needed to cancel. UnCruise had no choice but to undo Ken Wests Inside Passage cruise at the start of the pandemic. The OP claims Viking agreed to pay in cash and is looking for someone here who was successful in a legal action. land since trip insurance issued precovid almost uniformly excluded losses due to epidemics that has no bearing on the situation at all. We have requested a refund multiple times, he says. There may be other differences, but that's all I could find right now., We have done two VO cruises and have 2 more booked and we also have 2 VR cruise booked. Clickherefor more information about your 125% Future Cruise Voucher. If you or someone youre sailing with dies. I asked at the explorers desk..Or guest relations. It's also worth noting that if you're returning a purchase that earned you Kohl's Cash, the value of your . Wests tale of a scuttled cruise is all too common. They were offered vouchers, but when the wife died, Viking wouldnt allow for a refund. But I had expected better from Viking. The Vikings will also offer full money refunds without affecting a member's 2021 ticket package or seating preference. The cruise lines terms and conditions raised some red flags, he said. Are Viking Ocean cruise deposits refundable? CC Help Jenn Alas, quite likely too much work for the ever busy editors and hosts. If you don't have the required documentation, the cruise line has the right to refuse boarding, as per the Terms & Conditions. April 11, 18, 25; May 2 Your bank promptly returned your money. Ok, so I waited again. The 125% Future Cruise Voucher will also be fully transferable. The only way this can make any sense to me is if the OP accepted the 125% credit offered when the first cruise was canceled. Viking has been holding our money for 4 years now. Op said clearly they paid 14000$ for the cruise fare plus insurance. 2023 Advance Local Media LLC. What is the Viking cancellation policy? They have a right to require vaccinations . Viking refunded 100% of what they had actually paid but the additional 25% was issued in vouchers (Viking sure wasn't going to give them more $$ back than they had paid in, in the first place). Cookie Settings/Do Not Sell My Personal Information. And they want a refund. Please help! But whats this $452 bill? For 5 NIGHT CRUISES OR LONGER IF CANCELLATION IS MADE (including Holiday Sailings and Cruisetours) CANCELLATION CHARGE (Per person) 90+ days. , please contact our team at Elliott Advocacy, a nonprofit organization that helps consumers resolve their problems is... 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