Our team at the Xfinity Store will provide you with a receipt confirming your return details. Drop off your equipment at any Xfinity Store or Comcast Service Center. But you dont have to let that happen. Call 1-800-PICK-UPS to schedule an at-home pickup by using the label tracking number or drop the package off anywhere that UPS shipments are accepted. Thank you FairShake for representing the little people screwed over by corporations. Be sure to. equipment. You dont have long. on your receipt with this option so that you know where your equipment is at all times. Here's the detailed steps to direct message us: Click the "Peer to peer chat" icon (upper right corner of this page), Click the "New message" (pencil and paper) icon, Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list, Type your message in the text area near the bottom of the window, So I can just walk in ups store and give it to them I won't need a label when I drop it off. Comcast Xfinity gives you 10 days to return your equipment, so you have to act fast. Depending on your account and plan you might need to return: How Long Xfinity Gives You to Return Equipment, You dont have long. Whether you're moving, upgrading devices or canceling a service, we can help! Put the equipment being returned into its original box, and place . To get started, please send us a direct chat message with your full name and service address to Xfinity Support. Should you need to return your rented equipment, there are four ways to do so (all free of charge): Initiate your return online and send your equipment back with a prepaid UPS shipping label, Visit us at an Xfinity Store or Comcast Service Center. If you need to return or exchange Xfinity Cameras, please see these instructions. If a UPS Store representative packages the equipment for you, you'll receive a physical receipt with your tracking number so that you can track the progress of your return at. You can do things the old-fashioned way by heading to a Comcast Service Center or your nearby Xfinity store to return your equipment by hand. Take your complaint beyond customer service and get a real resolution. FairShake can help. If you dont return the equipment you get charged for it. After you return your equipment, it will be immediately removed from your account. And if you don't pay it, then eventually Comcast Xfinity can send the bill to a collections agency and it will end up as a bad mark on your credit score. At FairShake we show you how to avoid them, and what to do if you are charged. If you do this make sure you get a receipt so that you can confirm you did everything the right way. This seems simple enough, except the fee is high, per piece of equipment - about $110 per item. Alternatively you can drop it off and use any box you want. This way is going to keep you from even needing a return label. It is better to be safe than sorry. This seems simple enough, except the fee is high, per piece of equipment about $110 per item. I would take your id and maybe even a bill with you, just to show you are a customer, and they will handle everything else! Call 1-800-PICK-UPS to schedule an at-home pickup by using the label tracking number or dropthe package off anywhere that UPS shipments are accepted. That you could make it resolved in a few days is wonderful. Please allow up to two weeks for the return to be reflected on your account. Here's the detailed steps to direct message us: Click "Sign In" if necessary. One, you can take it to your local store and drop it off there. After you return your equipment, it will be immediately removed from your account. Keep the top portion of the label with the tracking number included, as this will be your receipt. You may either package the equipment yourself using a cardboard box and the prepaid UPS shipping label you printed at home, or you may bring your equipment to the store and a UPS representative will pack and ship your equipment back to us. This will help you on the off chance Comcast Xfinity tries to claim you damaged their product which they can do, and which results in higher fees. Best of the Best. If you dont return the equipment you get charged for it. What Happens if You Dont Return Equipment. so that you can confirm you did everything the right way. What Happens if Comcast Xfinity *Loses* Your Equipment. Please allow up to two weeks for the return to be reflected on your account. Enjoy and manage TV, high-speed Internet, phone, and home security services that work seamlessly together anytime, anywhere, on any device. At FairShake we can help with bogus equipment fees and make sure you dont pay what you dont owe. If you've selected UPS Prepaid Shipping, a prepaid shipping label will be prepared for you. It's not right what Big Business can get away with if we let them. You can always reach out to them if you have tracking information that confirms it was received in order to get that confirmation letter. Click the "Peer to peer chat" icon (upper right corner of this page) Click the "New message" (pencil and paper) icon. There are two ways to do that actually. Second, you can also go to any local UPS store and ask them to send it back to us. Even if youve already disconnected your account, you can still use the Digital Return Center - you just need your Xfinity ID and password. They are really a light for us in a very hard time. You are upgrading your plan or downgrading your plan and need new equipment, You are moving and need new equipment at your new location, Your equipment is faulty and needs to be replaced. Put the equipment being returned into its original box, and place your UPS prepaid shipping label on the outside. If you don't see your device, simply follow the return options below. Select a return option, follow the listed instructions and press Confirm. If you do this make sure you. Customers have learned the hard . Document Your Comcast Xfinity Equipment Condition, Before you send anything back, be sure to. This will help you on the off chance Comcast Xfinity tries to claim you damaged their product which they can do, and which results in higher fees. Select Return Details for the device you're returning. To initiate a return for refund or hardware warranty replacement, visitXfinity.com/xfi-pods-return-form. Let me know if you have any additional questions, or you need me to look up some stores in your area for you! Put the equipment being returned into its original box. We have an agreement with them and they will ship it back to us for free for you! Frequently companies like Comcast will still lose your equipment and try to charge you, even if you did everything right. https://www.xfinity.com/support/articles/returning-your-equipment, https://www.xfinity.com/support/articles/return-exchange-xfi-pods, https://www.xfinity.com/support/articles/returns-and-exchanges. If this country worked with the sincerity and expertise of FairShake we would be in great shape! And if you dont pay it, then eventually Comcast Xfinity can send the bill to a collections agency and it will end up as a bad mark on your credit score. Before you send anything back, be sure to take photos. Check off the device(s) you'd like to return and select, Select a return option, follow the listed instructions, and press. Be sure to get a tracking number on your receipt with this option so that you know where your equipment is at all times. and follow all on-screen instructions for the device you have with your account. They got more done in a few weeks than I did in over two years. You may either package the equipment yourself using a cardboard box and the prepaid UPS shipping label you printed at home, or you may bring your equipment to the store and a UPS representative will pack and ship your equipment back to us. Customers have learned the hard way that each piece of equipment is charged separately, so accounts might end up with a few hundred or even a few thousands dollars in bogus equipment return fees. Get the most out of Xfinity from Comcast by signing in to your account. Our team at the Xfinity Store will provide you with a receipt confirming your return details. Alternatively you can drop it off and use any box you want. You don't even need an appointment for this! When you are ready to return your equipment, you have to: With UPS you can have it picked up in which case you get a prepaid shipping label and you put it onto the original box (the one in which your equipment was originally delivered to you). If a UPS Store representative packages the equipment for you, you'll receive a physical receipt with your tracking number so that you can track the progress of your return at. Choose a reason for return and press Continue. You need to make sure you return the right equipment. To do so, click on the chat icon located at the top right of this forums page. .css-1d89nre{color:#000000 !important;background-color:!important;}.css-1d89nre:hover{color:#000000 !important;background-color:!important;}.css-1d89nre:focus{color:#000000 !important;background-color:!important;}.css-79cmum{line-height:85px !important;}Home. Comcast Xfinity gives you. Older Pods can't be exchanged for the new model (2nd Generation). Is Xfinity wrongly charging you an equipment return fee? How do I return my equipment back to Xfinity? For help moving, just tell us a bit about your move at xfinity.com/moving and we'll take care of the rest so you can move in about a minute. I was having problems with the company for months. Learn how to return your Xfinity xFi Pods for a refund or warranty replacement. You nailed it! Check off the device(s) you'd like to return and select, Select a return option, follow the listed instructions, and press. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. Take photos of all sides of the equipment with your phone or camera so that you have time and date stamps too. Understand Xfinity Early Termination Fees, Comcast Xfinity: Renting vs. Buying Your Router, Modem, or Gateway. Note: Once the company receives your equipment they will send you a confirmation letter. Drop off your equipment at any Xfinity Store or Comcast Service Center. Put the equipment being returned into its original box, and place your UPS prepaid shipping label on the outside. If you've selected UPS Prepaid Shipping: Return to the Device Management Center. Start your claim today. 2023 FairShake. People need to know someone is out there to help! This can often be the source of complaints, lost equipment, and. Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list. If you don't return the equipment you get charged for it. All right reserved.FairShake Inc.2323 BroadwayOakland, CA, 94612Tel: (510) 937-3247, Help with Comcast Xfinity Equipment Return Fees, Closing a Comcast Xfinity account or making changes to an existing plan usually requires sending equipment back and forth. to return your equipment, so you have to act fast. And don't forget to get a receipt from UPS! If you need to return or exchange xFi Pods, please see these specific instructions. If you have any other questions, let me know! 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