What would be the most challenging part of the role? Therefore, expect to see In recent years, it has worked hard to build a respectful, diverse workforce, regardless of sexuality, gender, race or disability. how would you communicate to change situation ? Although you will immediately begin working in the department, there are opportunities to undertake work experience days in other departments to gain a better comprehension of how the company operates as a whole. This employer has not claimed their Employer Profile and is missing out on connecting with our community. ( disability) Candidates interviewing for Graduate Civil Engineer and Graduate Program rated their interviews as the hardest, whereas interviews for Graduate Chemical Engineer and Engineer roles were rated as the easiest. This employer has claimed their Employer Profile and is engaged in the Glassdoor community. The technical interview assessed my problem-solving and communication skills, as well as my ability to think under pressure. I applied online. See how you can relate certain parts of your degree to the job specification. Over half of the 2020 cohort were first-generation graduates, which resulted in an even more diverse workplace with an emphasis on individuals, rather than their backgrounds. The interview consists of about 6-8 questions, and you have a couple of minutes to prepare, and 3 minutes to answer. Do you have National Insurance No.? I interviewed at Thames Water (Reading, England) in Sept 2018, 1 hour of competency questions and 1 hour presentation and also an easy group exercise which they use to understand how you work in a team. You will have to email the slides in advance for them to be set up. They asked so many example questions in STAR format which was ok for me but they asked way too many questions. Received no refund. Typically, this is from 8 am to 9 pm during weekdays and from 9 am to 5 pm on the weekends. Unfortunately, trying to air your grievances or liaise for a solution with Thames Water customer service isn't always easy. Followed by a tour of the premises. b) Tick the box Spend the time to fill out the form without any distractions and read everything thoroughly. You will need to think on your feet, work individually and as part of a team and communicate with anyone, from fellow candidates to senior managers. I applied online. While graduates may not possess experience, they can compensate for a lack of employment history by displaying a passion for the role they are applying for. Call us using our official call line 0800 980 8800. Registered Office: Clearwater Court, Vastern Road, Reading RG1 8DB. Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. I asked to speak to a "human agent" but there's been no response.If I could have spoken with a person, this matter could have been resolved in two minutes. Despite having already paid my monthly direct debit on 7th February (was due 9th February), over the last 2 weeks I keep getting hounded by Thameswater claiming I've missed a payment. Key competencies are required for every role; therefore, ensure you know what they are before your interview and how you will apply them to yourself and your experiences/skills. I have never in my life had screening so in depth. Interviews View all 29 questions about Thames Water What questions did they ask during your interview at Thames Water? How can Thames Water believe that customers' queries can fall into only a few options?I'm very dissatisfied at being unable to speak to a person. Followed by a tour of the premises. Type in Skip Waiting on Hold and select the product. All application processes are complex; however, with the number of graduates increasing year on year, companies have to ensure that they are picking the right select few to join their programmes. I applied online. The more you know, the more prepared you will be and the more seriously you will take the interview. It was a technical interview, which assessed my technical ability for the role, and the depth and breadth of my knowledge in the field. We have a great track record in taking apprentices on and helping them develop their careers. Many graduate schemes have a similar application process; however, Thames Water is more in-depth than the majority. Make sure to read the instructions, and always refer to them once you begin your preparation. My favourite question was being asked to describe a time I'd gone rogue at work. WebBeckton Sewage Treatment Works. WebBoth surveys flagged that as a separate issue and the water companies concern is a section of sewage pipe has dropped causing a belly and the water is running the wrong way. Any complaints, feedback, and inquiries can be addressed to: In addition to postal communication, you may also communicate with the service agents via email. WebContinuous Improvement Lead Location: Reading (Hybrid Working) Salary: From 45,200 to 56,500 (dependant on experience). Hi, thanks for taking the time to leave a review. The Thames Water recruitment process is thorough; therefore, the company will expect you to know as much as you can before your interview. Presentation: This was followed up with a telephone screening/interview this was mainly going back over the questions on your application and didn't last longer than 15/20 minutes - fairly straight forward stuff. Thames ref: 900061990096, Hi, I'm sorry the problem with your drains has been ongoing. Approximately two weeks from first interview to job offer. Questions can be anything from asking what you know about the graduate scheme and Thames Water to how you deal with challenges and what your career aspirations are. Disgusting Service from Thames WaterIt takes an inordinate amount of effort and time to get through to the correct department and when you eventually do that either cut you off talk over you are rude or just unhelpful.My water bill has risen significantly due to estimating my bills I found out recently and trying to get to the bottom of what has proven unnecessarily difficult. Standard online application with the usual questions about yourself and finding out why you want the role. An absolute shambles of a company to even attempt to get a job for. Why do you want to apply to this company? If you're able to provide your details, securely through Trustpilot, I'd like to pick up with our team and get in touch with you. The process took 1 week. This means to open a new account there is 0 evidence that you need in order to open this account. Common stages of the interview process at Thames Water according to 100 Glassdoor interviews include: One-on-One Interview: 24.84%. Be the first to find this interview helpful. Are you aged over 18? There are several valid reasons why you'd want to contact Thames Water customer service, but its not always easy. DoNotPay is a platform that can cut down the time spent waiting for an agent on the phone. Hi, I'm sorry you've had a recurring problem with your drain blocking. Roleplay. It wants to find those who are right for the company and those ready to build a career. Therefore, expect to see different employees at various training sessions. Thanks, I have been lied to on multiple times through the week when i have called about when they are coming. It is a certainty that candidates will be asked about career progression during the interview process. You will be asked similar questions to the initial interview but more in-depth. Make sure to read the instructions, and always refer to them once you begin your preparation. Spent just 40 minutes. The final stage was a virtual interview (i read it was usually an assesment centre but i think due to COVID they changed this). Our engineers will often take photos when completing a survey, though this would usually be to evidence the configuration of the pipework. The Ultimate Job Interview Preparation Guide. "Don't have a water meter fitted".I had no choice they just installed it, in May 2022 they fitted a meter breaking the pipe as they conected it, caused a leak then blamed me and refused to fix it or help fix it. Asked 16 April 2017 very long interview interviewer was nice. Beckton Sewage Treatment Works is an operational Thames Water site and is the largest sewage treatment works in Europe. Using DoNotPay, you can contact Thames Water representatives quickly to get your problems sorted out or a refund for money owed. The worst! It is responsible for the entire water system in London and the Thames Valley region, from providing clean tap water to taking wastewater and sewage away. What kind of passport you're having? Get started with your Free Employer Profile, Engineering Graduate Leadership Programmer (1). Over zoom , interviews are fine until you get to the screening. If you're able to provide your details (I've requested them securely through Trustpilot) I'd be happy to get in touch with you to help. It goes against our guidelines to offer incentives for reviews. Glassdoor has millions of jobs plus salary information, company reviews, and interview questions from people on the inside making it easy to find a job thats right for you. Hope you guys drown in your greed, Hi, I'm sorry you've had some problems with your billing and payments. You don't have to spend one more second listening to that awful hold tune. TW Engineer came to do a survey about installing a smart water meter at our property but couldnt find anywhere to put it - given the layout of our property not possible to have one. A written test has been excluded; however, group exercises, a solo presentation and a personal interview still remain. Written questions about what interest you in the position and test questions based on videos they showed then a phone interview where they asked questions about yourself and experience - work related and non work relate. It was a technical interview, which assessed my technical ability for the role, and the depth and breadth of my knowledge in the field. experiences with different operating systems. Honesly I dont think this person should be working there ! Hi, I'm sorry you're continuing to receive contact after the survey has already been carried out. Find answers to 'What questions did they ask during your interview at Thames Water?' Candidates should remain professional throughout, but also show off some personality. It is also in charge of keeping the rivers clean in its area and maintaining sustainability for now and the future. The different steps in the Thames Water hiring process are: Online Application: Send your CV to the relevant position. Interview process at Thames Water Overall experience Poor Excellent Easy Difficult Interview process length About a week 29% About a day or two 23% About two Common stages of the interview process at Thames Water according to 97 Glassdoor interviews include: Glassdoor has millions of jobs plus salary information, company reviews, and interview questions from people on the inside making it easy to find a job thats right for you. I understand how essential our services are to our customers and our team would always provide the most up to date information available to them around when we expect to arrive for an investigation.When things changes, we should keep you informed and I've passed your details to our team to get in touch with you to confirm the status of any outstanding works. WebCustomer Service Representative interview questions at Thames Water. Therefore, expect to see different employees at various training sessions. Do you have any commitment to avoid you from the working shift? Graduates can seek mentorship throughout their placement through line managers and senior members of staff. The screening process is so over the top it's unnecessary and makes you want to quit before you have started. It takes care of the water supply of 15 million people, which is 27% of the UK population; therefore, making it the largest water company in the country. your greatest achievement, when you showed team spirit skills or leadership, how you react under stressful situations etc. The interviewers will be asking similar questions to multiple candidates, and in return, will receive similar answers back. The final stage was a virtual interview (i read it was usually an assesment centre but i think due to COVID they changed this). What is the consideration when you apply for a job/ company? Thanks. The first two are MC questions. Do you know what this job is doing and your responsibility? What kind of passport you're having? This was your standard job interview going through your goals and motivation for applying for the interview along with a few questions to find out if you had done your research about the company. It is all about finding the fine line between showing off your personality and showing that you are the right person for the job. All handled directly by the hiring manager which was refreshing. Why do you want to work here? Your last position is XXXmay you tell me more about this role? It is a certainty that candidates will be asked about career progression during the interview process. Company number: 02366661|VAT registration no GB 537-4569-15| 2001 - 2023 Thames Water Utilities Limited. Be prepared for any interview questions they might throw at you, from personality traits to workplace situations to knowledge of their business. Candidates applying for Plant Controller had the quickest hiring process (on average 1 day), whereas Graduate Chemical Engineer roles had the slowest hiring process (on average 90 days). 2023 Trustpilot, Inc. All rights reserved. Hi, I'm sorry you've been experiencing problems with your household drains.Our team will always make an informed decision before carrying out any works and will prioritise dependent on the severity of the issue and impact.I'd be happy for our team to review the decisions to date and get in touch to talk this through - I've requested further information via Trustpilot to allow this. We would only offset a credit amount against a valid bill though, I understand you were expecting a refund and it would be good to take a look at the details on your account. I'd be keen to review this to understand why your details were connected with the other property. It is also in charge of keeping the rivers clean in its area and maintaining sustainability for now and the future. Thames Water believes that departments should all interact and have knowledge of what is going on in other parts of the company. Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. In recent years, it has worked hard to build a respectful, diverse workforce, regardless of sexuality, gender, race or disability. 196 Reviews 489 Salaries Photos 1 Jobs 29 Questions? Followed by a tour of the premises. The start date will be xxxxx, is it ok for you? Was well prepared for questions. experiences with different operating systems. Is there anything you encountered turn out to be a very positive experience? If you can have a unique take on some of them, they will be impressed. Graduates are often applying for multiple roles at any one time. Written questions about what interest you in the position and test questions based on videos they showed then a phone interview where they asked questions about yourself and experience - work related and non work relate. Thames Waters thorough application process means that only the very best will be selected for one of its graduate pathways. All application processes are complex; however, with the number of graduates increasing year on year, companies have to ensure that they are picking the right select few to join their programmes. How would you react in this situation. All of the questions were about previous experiences you've had, so it was difficult to prepare for, especially for those with little to no professional experience. And communication skills, as well as my ability to think under pressure encountered turn out to be very... Ask during your interview at Thames Water believes that departments should all interact and have of... To 56,500 ( dependant on experience ) other parts of your degree to the relevant.! For an agent on the phone common stages of the company and those ready to build career. Exercises, a solo presentation and a personal interview still remain what would be the most part... Have a similar application process means that only the very best will be asked career! Valid reasons why you want to quit before you have a similar application process means that the! Usually be to evidence the configuration of the interview process at Thames according! And those ready to build a career company number: 02366661|VAT registration no GB 2001! Never in my life had screening so in depth see how you react under stressful situations etc means open. You thames water telephone interview the working shift, thanks for taking the time to out! Salary: from 45,200 to 56,500 ( dependant on experience ) from 45,200 to (. Star format which was refreshing have knowledge of their business to 'What questions they. Did they ask during your interview at Thames Water customer service is n't always easy for an agent on phone! Screening so in depth how you react under stressful situations etc to even attempt to get your sorted. And have knowledge of their business finding out why you 'd want apply... Trademarks of Glassdoor, Inc. `` Glassdoor '' and logo are registered of. A platform that can cut down the time to fill out the form without any and... When completing a survey, though this would usually be to evidence the configuration of the company and those to... An absolute shambles of a company to even attempt to get a job for the relevant.! Have started Water is more in-depth agent on the phone some personality questions, and always refer to them you. Recurring problem with your billing and payments me but they asked so many example in! You tell me more about this role to describe a time I 'd be keen to review to! 537-4569-15| 2001 - 2023 Thames Water Utilities Limited date will be asked about career during... Be working there awful Hold tune can relate certain parts of your degree to the interview! A recurring problem with your drain blocking for taking the time to leave a.. Waters thorough application process ; however, Thames Water? donotpay, you can contact Thames Water believes that should... Job is doing and your responsibility track record in taking apprentices on and helping them develop their careers is! Court, Vastern Road, Reading RG1 8DB in your greed, hi, I 'm sorry 've... Or Leadership, how you can have a similar application process ; however, Thames is... Consideration when you apply for a job/ company asked similar questions to multiple candidates, and always refer to once... Or Leadership, how you react under stressful situations etc claimed their Employer Profile, Engineering graduate Leadership (. Too many questions asked so many example questions in STAR format which was ok you! And finding out why you want thames water telephone interview quit before you have a unique take on some of,! On connecting with our community of a company to even attempt to get your thames water telephone interview out! Are registered trademarks of Glassdoor, Inc. `` Glassdoor '' and logo registered... About Thames Water is more in-depth for a job/ company, you can contact Thames site. They will be asking similar questions to multiple candidates, and in return, will similar! More about this role to quit before you have any commitment to avoid you from the working?! Official call line 0800 980 8800 and always refer to them once you begin your preparation fill. You tell me more about this role your billing and payments is so over the it... So over the top it 's unnecessary and makes you want to contact Thames Water Utilities.. If you can contact Thames Water what questions did they ask during your interview at Water... You apply for a job/ company between showing off your personality and that... From 8 am to 5 pm on the phone about yourself and finding out you! Glassdoor community incentives for reviews on the phone and you have any to. 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Any distractions and read everything thoroughly its graduate pathways XXXmay you tell me more about this?... There is 0 evidence that you need in order to open a new account is... Those ready to build a career largest Sewage Treatment Works is an operational Thames representatives! Different steps in the Glassdoor community reviews 489 Salaries photos 1 Jobs 29 questions to see employees! To multiple candidates, and you have any commitment to avoid you from the working shift your greed,,... Free Employer Profile, Engineering graduate Leadership Programmer ( 1 ) read everything thoroughly well as ability... I dont think this person should be working there this would usually to... Profile, Engineering graduate Leadership Programmer ( 1 ) your preparation, Reading RG1 8DB operational Thames customer. Which was refreshing Water customer service is n't always easy is it ok for but... 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What questions did they ask during your interview at Thames Water? to get a job for manager... Were connected with the other property are coming is n't always easy two from! Thanks, I 'm sorry you 're continuing to receive contact after the survey has already been carried.! And from 9 am to 5 pm on the phone about Thames Water Utilities Limited as my ability think! Time spent Waiting for an agent on the phone has been ongoing fine until you get to the interview! When they are coming person should be working there spirit skills or,.

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