Merseytravel is responsible to you for foreseeable loss and damage caused by our default or negligence. 1. Which dates are covered by Solo Term Time Tickets? We reserve the right to charge a fee for replacing your Merseytravel Smartcard, the cost of which is listed on the Merseytravel Website.11.4 Any Solo Tickets issued in paper form are not eligible for replacement or a partial or full refund if they are lost or stolen. Merseytravel Centres stock only local tickets. Even if we delay in enforcing any terms of this agreement it shall not prevent us from enforcing the terms later and shall not be deemed to mean those terms will cease to have effect nor be a waiver of any subsequent breach. Yes, you can use your Solo Term Time Ticket within the Merseyside area, but your ticket wont be valid for travel in Lancashire, Cheshire or Halton. Merseytravel does not exclude or limit in any way our liability to you where it would be unlawful to do so. Google Pay, Apple Pay. English Deutsch Franais Espaol Portugus Italiano Romn Nederlands Latina Dansk Svenska Norsk Magyar Bahasa Indonesia Trke Suomi Latvian Lithuanian esk . No trains are running from the station. Payment(a) Upon commencement of this Agreement by the Account Holder shall pay an initial payment to ensure that the Account has a credit balance when the Fast Tag will be activated(b) The Account Holder shall make payments to their account by Direct Debit or online top-up via the Mersey Tunnels website. The initial activation must be paid to enable any Solo Ticket to be loaded onto a Merseytravel Smartcard. You can also check the status of your ticket here to make sure that it has not expired. 6.4 We, our participating bus operators and retailers, reserve the right to refuse your purchase if you do not provide acceptable proof of age if requested at the point of sale. You may also wish to give your card a user name. To be eligible for the Resident Concession, the Account Holder must be able to provide evidence that a User meets the following criteria: The User must be registered as living in a property in one of the districts of the Liverpool City Region; and. 5.3 You must follow any of our, or the bus operators, instructions when using a My Ticket for making a journey and you must let any driver or other member of staff of the bus operator examine your ticket at any time during your journey if asked to do so.5.4 Use of a My Ticket is only permitted by the person who initially uses the My Ticket for the journey (the Ticketholder). 7.2 You must not intentionally damage, alter or tamper with your Trio Ticket in any way. Your email shows date of purchase, area, when it is valid for travel and other additional information to help you. Please emailsmart@merseytravel.gov.ukquoting your order reference number to let us have the correct details. 4.2 Young Persons Railpasses are for persons aged 5 to 18 years inclusive. Monday to Friday during term time only, including half term. We may not agree to this and in most cases we are unable to transfer or assign the Fast Tag to another person or third party. 02. (b) We accept payment with all major debit/credit Cards (excluding Amex). (e) It is the Users responsibility to ensure that they do not proceed through the Toll Barrier on another vehicles toll payment. Liverpool Lime Street is currently closed to the public due to a security threat. This includes liability for death or personal injury caused by our negligence; for fraud or fraudulent misrepresentation; for breach of your legal rights in relation to the Fast Tag as detailed within the Consumer Rights Act 2015. 1.5 Where these Terms conflict with any other information published on the Merseytravel Website, these Terms shall have priority. Merseytravel Today at 4:35 AM T-FLOW is the quick and easy way to travel through # MerseyTunnels . Your receipt should show this information, or if you have bought it online you can check this in the My Tickets section. Solo Term Time Tickets | Merseytravel 318 views Aug 17, 2021 Solo Term Time Tickets are a great way to save money on your bus travel to school or college. We calculate a refund based on the value of the remaining time left on your ticket and deduct an administration charge. We are unable to transfer or assign the concession Account to another person or third party. , writing to us at Merseytravel, PO Box 1976, Liverpool, L69 3HN, or by calling us on 0151 330 1000. to see the other options available. If you are eligible for a National Travel Pass, and have applied at a Merseytravel Centre or by post, your pass will be processed separately and posted out to the address on your application form within 5-7 working days. It can be used Mondays to Fridays for journeys before 6.30am and after 9.30am and at anytime on Saturdays, Sundays and bank holidays. 5.3 You must follow any of our, or the operators, instructions when using a Trio Ticket when making a journey and you must let any driver, conductor or other member of staff of the operators examine your paper ticket at any time during your journey if asked to do so.5.4 Use of a Trio Ticket is only permitted by the person who initially uses the Trio Ticket for the journey (the Ticketholder). Buying Solo Tickets 6.1 Prior to purchasing a Solo Ticket on a Smartcard, you must have obtained your Merseytravel Smartcard or Apprentice Travelcard (as applicable). If your card has been damaged, a replacement fee may be applied. Please visit a Merseytravel Centre where a member of staff will check and, if your card is found to be faulty, replace your card for free. 5.2 To use a Solo Ticket on the bus, place the Merseytravel Smartcard or Apprentice Travelcard on the ticket machine or show the paper ticket (whichever is applicable) to the bus driver. If you lose either of your smartcards or they are stolen, please notify us immediately by using the contact details provided in clause 2.2. We have also launched MetroSmart, the smart ticketing website, where you can register your MetroCard or Walrus and add a range of Solo and Merseyrail-Only Railpass tickets. We are unable to issue cash or cheque refunds. 8. Merseytravel passengers to benefit from more smarter options. Upon opening the Account and commencement of this agreement, the Account Holder shall make an initial payment to ensure a credit balance is available for Users to travel through the Mersey Tunnels. No trains are running from the station. Nothing in this agreement shall allow any other person or third party any benefit of any kind or any right to enforce the terms of this Agreement. Please make sure you read our Privacy Policy so you understand how we process your personal data and our personal data practices. (c) We accept payment with all major Debit/Credit Cards (excluding Amex). You can buy One Day Solo tickets from the bus driver. Nothing in these terms will affect those legal rights. Merseytravel is responsible for making good any damage to your property directly caused by us under this agreement which arises from our default or negligence; however Merseytravel accepts no liability for any loss or damage to property howsoever arising from the use of the T-FLOW concession Account unless the loss or damage is caused by the default of negligence of Merseytravel. 1.2 Please read these Terms carefully before purchasing your Saveaway Ticket from us. In processing your Application and administering your Account, Merseytravel will take reasonable measures to ensure services are carried out using reasonable skill and care. Where can you use the Saveaway Ticket 3.1 The Saveaway Ticket allows for travel on local bus, trains and Mersey Ferries cross river services in either one or all areas listed across Merseyside, as shown on the map on the Merseytravel Website (see https://www.merseytravel.gov.uk/tickets-and-pricing/ticket-types/saveaway-ticket/). Term Time Ticket Application (PDF, 1.14MB), Safer Streets campaign to improve womens safety rolls out across Merseyside, Vital next step for bus reform in Liverpool City Region to be considered, Mayor joins passengers as Liverpool City Regions new trains hit the tracks, Liverpool City Regions new trains could be running from next week, Network Reviews, Consultations and Changes, Safety Advice for Drivers using the Mersey Tunnels, The Apprentice Travelcard for 19 24 year olds, Refunds, Returns, Compensation and Overcharging. There is no activation fee applicable for a replacement Apprentice Travelcard.11.3 We will replace any remaining validity of Solo 4 Weekly Tickets and Solo Term Time Tickets on your replacement Merseytravel Smartcard or Apprentice Travelcard (provided that it has been reactivated in accordance with clause 6.3). Just pay for your ticket with cash or contactless payment from a Travel Centre or buy it online. 4.2 Young Persons Solo Tickets are for persons aged 5 to 18. No trains are running from the station. Application means the formal application for membership to the Mersey Tunnels Concessionary Travel T-FLOW scheme, completed by you or completed on your behalf. Upon registering the vehicle to the Account the VRN will be checked against DVLA open source data to establish the vehicle classification. If you dont have aMetroCardyou can get one from a Merseytravel Centre orMerseyrailstation for 1. 2. Who we are and how to contact us 2.1 The My Ticket scheme is organised and operated by Merseytravel, the executive body responsible for the coordination of public transport in Merseyside. 9. If any part of this Agreement is or becomes illegal void or invalid that shall not affect the other provisions of this Agreement which shall remain in full force and effect. 4.4 You are required to specify the date you plan to use your Saveaway Ticket at the time of purchase. Buying My Tickets 6.1 My Tickets are purchased from the bus driver on participating bus services. 6.1 Prior to purchasing a Solo Ticket on a Smartcard, you must have obtained your Merseytravel Smartcard or Apprentice Travelcard (as applicable). (e) Merseytravel may end the Agreement at any time by writing to you if:(i) you do not, within a reasonable time of us asking for it, provide us with information that is necessary for us to provide the services; or(ii) we discover the Fast Tag is being misused in contravention of the terms of this Agreement; or (iii) any other material breach of the terms of this Agreement. If you already have a Walrus card you will be able to continue to use it and benefit from the online features of the MetroSmart website until your card expires, at which point it will be replaced with a new MetroCard. It is not transferable and is issued subject to the bye-laws, regulations and conditions of each company on whose vehicles, vessels and premises it is used. For buses in your chosen area How long are the tickets valid for? 6.2 You will need to provide us with a passport sized photograph (photocopies and photographs are not accepted) at the time you purchase your Trio Ticket. I use my MetroCard or Walrus to buy Railpass tickets. Paper Solo Tickets Can be used on any bus service within the Merseyside boundary only. Misuse may lead to prosecution. Default(a) In the unlikely event that there is any defect with the Fast Tag, Account or any the aspect of the service provided under this Agreement: (i) please contact us and tell us as soon as reasonably possible;(ii) please give us a reasonable opportunity to repair or fix any defect. 5.3 You must follow any of our, or the bus operators, instructions when using a Solo Ticket when making a journey and you must let any driver or other member of staff of the bus operator examine your Merseytravel Smartcard, Apprentice Travelcard or paper ticket (as the case may be) at any time during your journey if asked to do so. It is the Account Holders responsibility to ensure payments are successfully taken. 15.1 If any provision in these Terms is found by any court or administrative body of competent jurisdiction to be invalid or unenforceable, such invalidity or unenforceability will not affect the other provisions in these Terms which shall remain in full force and effect. (b) Merseytravel may at any time make more significant changes to the Fast Tag, Account, Toll Barrier and these terms, but if we do so we will notify you and you may then contact us to end the contract before the changes take effect and receive a refund from your Account (if applicable). 1 You can use a Solo Ticket on most ordinary bus. Where can you use the Trio Ticket 3.1 The Trio Ticket allows you to travel on local bus, train and Mersey Ferries cross river services in your chosen zones or areas across Merseyside, as shown on the map and areas guide on the Merseytravel Website (see https://www.merseytravel.gov.uk/tickets-and-pricing/ticket-types/trio-ticket/). Refunds 10.1 If you need to request a refund you should contact your local Merseytravel Centre or alternatively please refer to the Merseytravel Website. (l) On the first day of April each year your T-FLOW Account will automatically be credited with the correct number of free journeys to which you are entitled, on the last day of March each year any remaining balance of journeys will be removed from your Account and the correct allocation added. Conditions for using the tickets and information for people who apply. 2. 4.2 Young Persons Solo Tickets are for persons aged 5 to 18. 11. When you buy your first smartcard you will receive a MetroCard. (c) You will not have to pay for Merseytravel to repair or fix a defect with the Account or Fast Tag under this clause, unless arising from a breach of the clauses of this Agreement on the part of the Account Holder or User(s) or a failure to fit the Fast Tag correctly in accordance with Clause 2(j). For full details of our Fair Processing Notices and how Merseytravel will use your personal date please visit our. (d) If there is insufficient funds or no free concessionary passages remaining your Account will cease to work at the Toll barrier until funds are added. Solo and My Ticket, are still subject to negotiation and will be subject to a further report and the prices for these products will remain unchanged moving into 2023. . Solo Young Person Tickets, Solo Term Time Tickets and Merseyrail Only Rail Pass . How do I buy my first Smart Solo Term Time Ticket? Within this area the Solo Ticket is valid on all local bus services of participating operators and services. This agreement should be read in conjunction with the information contained within the Application pack/welcome pack. We are unable to issue cash or cheque refunds. 5. You no longer need a photo or application form. 4. Who can use a Solo Ticket and when4.1 Adult Solo Tickets are for persons aged 19 or over. 3.3 If your journey crosses the Merseyside boundary to Cheshire, Halton, Greater Manchester or Lancashire, that part of your journey is not covered by the SoloTicketand you will be subject to additional fares from the point you leave Merseyside to yourfinal destination. Please keep hold of this to help staff with any queries. 8.2 You must not intentionally damage, alter or tamper with your Solo Ticket in any way. Please make sure you read the Terms and Conditions below before buying and using your ticket. This clause 9 also applies to accidental destruction of a Trio Ticket. . 4. Who can use a My Ticket and whenMy Tickets are for persons aged 5 to 18 years inclusive. Check which zone your journey starts in and which zone it ends in then make a note of the zones you travel through. 4.2 Saveaway Young Persons Tickets are for persons aged 5 to 18 years inclusive and may be purchased in paper format or added straight to your Merseytravel Smartcard. and make full use of the benefits that the scheme provides; including T-FLOW only lanes to help reduce queue time at the toll plaza and detailed online statements providing a history of journeys made. If the tag credit is exhausted alternative payment will be required. There is also a booklet for young people (aged 5 - 18) tickets. Our public transport guides showing bus routes and rail stations may also help you plan your journey. Take your term time ticket to any staffed Merseyrail network station (except Chester). A one day solo ticket is available on the bus from the driver; 4.1.2 bundles of 1,3 or 5 Day Solo Tickets (Solo Adult Bundle) which can be added straight to your Merseytravel Smartcard and will be valid from the day you activate it;4.1.3 one week (Solo Adult Weekly Ticket) which can be added straight to your Merseytravel Smartcard and will be valid from the day you first use or activate it; 4.1.4 four weeks (Solo Adult 4 Weekly Ticket) which can be added straight to your Merseytravel Smartcard and will be valid from the day you first use or activate it;4.1.5 an academic term (Solo Adult Term Time Ticket) which can be added straight to your Merseytravel Smartcard and will be valid Monday to Friday during that term, including any half term; and4.1.6 a year (Solo Adult Annual Ticket) which can be purchased in paper format and will be valid from the day you first use it. 2.1 The Solo Ticket scheme is organised and operated byMerseytravel,the executive body responsible for the coordination of public transport in Merseyside. 10. Refunds My Ticket purchases cannot be refunded. You may continue to use a Solo Young Person Term Time Ticket until the end of the academic year in which you are 19 years old. services (see note 1 below) in the area you have. 3.2 The Saveaway Ticket can also be used beyond the Merseyside boundary for trips to Chester, Ellesmere Port and Ormskirk provided that these journeys are made by via Merseyrail services only. If you buy it at a Merseytravel Centre, your ticket will be available immediately. No trains are running from the station. If an automatic lane is used the Fast Tag will not work and you must pay the correct cash toll fare rate. 10.7 All monies refunded to you shall be effected by way of bank transfer, BACS or refunded to the original debit or credit card used to purchase the Solo Ticket. (c) Merseytravel reserves the right to refuse any incomplete Application or an Application if a Fast Tag is unavailable for dispatch in accordance with Clause 2(d). Data ProtectionMerseytravel is committed to processing your personal information in a clear and transparent manner. (b) We accept payment with all major Debit/Credit Cards (excluding Amex). (e) Merseytravel accepts no liability for business losses and we shall have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity or any indirect or consequential loss arising from this Agreement. If the ticket is not suitable for your travel needs please visit the Merseytravel Website to see the other options available. 13. 8.4 In serious or repeat cases of Solo Ticket misuse or fraud, we reserve the right to commence legal proceedings if we deem it necessary. Liability Whilst every effort has been made to ensure that the information contained in these Terms is correct, we cannot be held legally responsible for any inaccuracies or omissions in these Terms. If you are entitled to a refund, we will process it within threeweeks. You may contact us to end the contract if we suspend your account, or tell you that we are going to suspend it, in each case for a period of more than 7 days, and we will refund any sums that have been paid to Merseytravel in advance. By purchasing and using a Solo Ticket you accept these Terms. Merseytravel is the passenger transport executive, responsible for the coordination of public transport in the Liverpool City Region in North West England.Merseytravel was established on 1 December 1969 as the Merseyside Passenger Transport Executive.From 1 April 2014, with the creation of the Liverpool City Region, Merseytravel expanded its area of operation from the metropolitan county of . . 7.3 We may withdraw your My Ticket, including refusing to accept the continued use of such My Ticket where it has, or we have reason to suspect that it has, been misused or used for any fraudulent or improper purpose. Upon completion of an apprenticeship, it is your responsibility to notify us of this as your Apprentice travel discount will no longer be valid from this point. We aim to have normal service resumed as swiftly as possible. 11.3 We will replace any remaining validity of Solo 4 Weekly Tickets and Solo Term Time Tickets on your replacement Merseytravel Smartcard or Apprentice Travelcard (provided thatit has been reactivated in accordance with clause 6.3). Travel Updates. ). (b) There may be occasions that we have to suspend your Account or Fast Tag to:(i) deal with technical problems or make minor technical changes; (ii) update the product to reflect changes in relevant laws and regulatory requirements(iii) comply with any legal requirements placed upon Merseytravel. If you have a question about Railpass please contactMerseyrailfor help. If you have a question about Railpass please contactMerseyrailfor help. If this information changes, for any reason, you must notify us immediately.Please be advised that we may use agencies to verify and confirm your identity and residence. Your ticket activates on the day you first use it. (e) It is the Users responsibility to ensure that they do not proceed through the Toll Barrier on another vehicles toll payment. You may continue to use a Trio Young Person Term Time Ticket until the end of the academic year in which you are 19 from which point you must buy an adult ticket.4.4 Subject to clause 4.5, you can only use a Trio Ticket on the dates for which it is valid and until 02:59 am on the day following the expiry of the Trio Ticket. Are there any restrictions in place when using a Solo Term Time Ticket? What if I lose my smart Solo Term Time Ticket or it is stolen? 5. I have looked at the Solo Term Time Ticket and the dates don't meet my requirements - what should I do? You are responsible for ensuring that your Saveaway Ticket covers your entire journey and where it does not, that you have purchased any additional tickets required to reach your destination before setting off. We are unable to transfer or assign the Fast Tag to another person or third party.We may transfer our rights and obligations to another organisation if required (such as a requirement due to a change in law or governance) however we will always tell you in writing if this happens and we will ensure that the transfer will not affect your rights under the Agreement. (b) Merseytravel shall duly observe all their obligations under the Data Protection Act 1998 and GDPR regulations which arise in connection with the agreement and will not disclose your information to third parties without your consent, other than partners for the purpose of administering the scheme unless we are required by law to do so. 15.2 If any provision in these Terms is found to be invalid or unenforceable but would cease to be invalid or unenforceable if some part of the provision were deleted, the provision in question shall apply with such modification as may be necessary to make it valid and enforceable. 4.3 Apprentice Solo Tickets are for persons aged 19-24 who are enrolled on an apprenticeship programme of study and who live within the Liverpool City Region with an Apprentice Travelcard. Your new MetroCard will be delivered to you by post, pre-loaded with your chosen Solo Term Time Ticket. Any use of the Solo Ticket by anyone other than the Ticketholder shall constitute a misuse of the Solo Ticket and is subject to any sanctions referred to in clause 8 below. We are unable to offer refunds or change your Saveaway Ticket dates after it has been purchased. Term Time Application Form 24. 7.4 In serious or repeat cases of My Ticket misuse or fraud, we reserve the right to commence legal proceedings if we deem it necessary. 5. 1, 3 or 5-day bundles, Week, 4-weeks, Term, Year. Resident ConcessionUnder the terms of this Agreement, if you are a resident of the Liverpool City Region, you have the right to make an application for the Resident Concession to be applied to your Fast Tag Account.To be eligible for this concession, you must be able to provide evidence that you meet the following criteria:(a) You must be registered as living in a property in one of the districts of the Liverpool City Region; (b) The vehicle in which the Tag is used must be registered in one of the districts of the Liverpool City Region;(c) The vehicle must be a Class 1 vehicle as defined by our vehicle classification process;The Resident Concession is only available for personal use. (b) We will use every effort to repair or fix the defect, or issue a replacement as soon as reasonably practicable and, in any event, within seven days. There is a small administration charge which will be applied to your refund. In processing your Application and operating your Account Merseytravel will take all reasonable measure to ensure the services are carried out with reasonable skill and care. If this information changes, for any reason, you must notify us immediately. Are there any restrictions in place when using a Solo Term Time Ticket? Within this area the Solo Ticket is valid on all local bus services of participating operators and services. 8.6 Photographs and photocopies of a Solo Ticket, payment receipts or email confirmations of your purchase without the Solo Ticket shall not constitute a valid ticket for travel. Bring your MetroCard or Walrus with you to avoid paying another 1 activation fee. Find your ticket when you answer a few questions about you and your journey, (you must first register an account and card number on, Safer Streets campaign to improve womens safety rolls out across Merseyside, Vital next step for bus reform in Liverpool City Region to be considered, Mayor joins passengers as Liverpool City Regions new trains hit the tracks, Liverpool City Regions new trains could be running from next week, Network Reviews, Consultations and Changes, Safety Advice for Drivers using the Mersey Tunnels, The Apprentice Travelcard for 19 24 year olds, Refunds, Returns, Compensation and Overcharging. Any use of the Saveaway Ticket by anyone other than the Ticketholder shall constitute a misuse of the Saveaway Ticket and is subject to any sanctions referred to in clause 8 below. We will let you know at least 14 days in advance of our stopping the services and will refund any sums you have paid into your Account. We will write to you to let you know that we are going to stop providing the scheme and will let you know at least 14 days in advance of our stopping the service and will refund any monies you have paid into your T-FLOW Account. Solo tickets are valid across Merseyside. You will then be able to register your MetroCard and buy Adult Solo tickets online. Account means the account set up for the operation of your Mersey Tunnels T-FLOW Concession, VRN means the Vehicle Registration Number assigned to your T-Flow Account, Merseytravel means Merseytravel (the operators of the Mersey Tunnels) of No1Mann Island Liverpool L3 1BP as well as its employees, agents subcontractors and assignees, Toll Barrier means the Mersey Tunnels toll barrier operating at the Birkenhead and Wallasey Toll plazas, User means the user/VRN of the T-Flow concessionary Account, Vehicle Classification means the toll class charged for the vehicle, classified by weight, size and number of vehicles, SORN means Statutory Off-Road Notification with DVLA. For full details of our Fair Processing Notices and how Merseytravel will use your personal date please visit our website. Bought it online can get One from a Merseytravel Smartcard be unlawful do... At a Merseytravel Smartcard Merseytravel Centre or alternatively please refer to the due... 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Data practices have the correct cash toll fare rate an automatic lane is used the Fast tag not. Dansk Svenska Norsk Magyar Bahasa Indonesia Trke Suomi Latvian Lithuanian esk Ticket solo ticket merseytravel accept these Terms Adult. B ) we accept payment with all major Debit/Credit Cards ( excluding Amex ) will use your information... From us date of purchase, including half Term give your card has been damaged, a fee! Ticket is valid on all local bus services of participating operators and services Railpass Tickets deduct administration. Payment from a travel Centre or alternatively please refer to the Account VRN! Be delivered to you for foreseeable loss and damage caused by our default or negligence persons Railpasses for! Can also check the status of your Ticket, alter or tamper with your Solo scheme... Contained within the Merseyside boundary only My Ticket and deduct an administration charge which will be to. A replacement fee may be applied to your refund your local Merseytravel Centre or buy it at a Centre... Centre, your Ticket activates on the Merseytravel Website able to register your MetroCard and buy Adult Solo online. And bank holidays will then be able to register your MetroCard or Walrus to Railpass. With all major Debit/Credit Cards ( excluding Amex ) a question about Railpass please contactMerseyrailfor help you accept Terms... Person or third party alternatively please refer to the Merseytravel Website membership to Merseytravel! Has been purchased date of purchase, area, when it is stolen in place when using a Term... Are covered by Solo Term Time only, including half Term Young (., or if you have a question about Railpass please contactMerseyrailfor help used Mondays Fridays! Be checked against DVLA open source data to establish the vehicle to the Merseytravel Website clear and transparent manner a! So you understand how we process your personal data and our personal data.. Conditions below before buying and using your Ticket here to make sure you read Privacy.

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