C) co-branding ______ are those trademarked devices that serve to identify and . A) unsought B) Organization marketing Brand equity refers to a value premium that a company generates from a product with a recognizable name, when compared to a generic equivalent. A) product mixing E) unsought, Which of the following does NOT belong to the materials and parts group of industrial products? When a product-centric company releases a new product, theres not always an instant crushing demand for their offering. E) wholesalers, ________ are industrial products that aid in the buyer's production or operations, including installations and accessory equipment. Licensed brand- A good example is Toyota and Lexus; the Lexus brand was introduced by Toyota into the US market because in that market, the Toyota brand was viewed as a value brand. First, they introduce products no one had ever dreamed of before. SEG is launching three new and refreshed brands in coming months SE Grocers Essentials, SE Grocers and Prestige. B) Service variability At the same time, the rest of us sat on the sidelines, content with boomboxes, clock radios, and other all-in-one solutions. E) co-branding, In the competition between ________ and ________ brands, retailers have the advantages of controlling what products will be stocked, where products will be stocked, what prices will be charged, and which products will be featured in print promotions. To work with your segments, go to Marketing > Customers > Segments. B. market segmentation. B) It can lengthen its existing product lines. C) satisfied and productive service employees Summary. A) the customer mix No longer are a company's products the sole driver of value. C) product line filling Then they refine the heck out of the user experience, obsessing over every detail and pushing the product specs to offer top-of-the-line options at a premium price point. P&G has 10 product lines such as baby care, feminine care, and oral care. E) product line, At the very least, the ________ identifies the product or brand. The strategy of a product-centric company differs from a customer-centric company in that a company centered on their product is going to build their customer base on how much value the product itself brings, and will rely heavily on the product's core features and functionality to sell. E) all of the above, The impossibility of a barber storing haircuts for later sale is an example of which of the following? E) conformance, In assessing which new features to add to a product, a company must weigh each feature's ________ to customers versus its ________ to the company. These businesses focus on understanding their user and buyer personas, learning about their challenges, and building solutions to address . B) Unsought products Founded in 1980, Muji is a global Japanese retail company selling a wide variety of household consumer items, furniture, clothing, and food products. Katherine N. Lemon. Retailers ought to consider the following questions regarding communications, marketing, and packaging of private-brand products: E) product mixes, A ________ is a group of products that are closely related because they function in a similar manner, are sold to the same customer groups, are marketed through the same type of outlets, or fall within given price ranges. E) Interactive marketing, Public health campaigns to reduce smoking, alcoholism, drug abuse, and overeating are all examples of ________. Achieving it wont An effective penetration pricing strategy provides an organization the space to target customers with specific price points. Because of customer loyalty, Apple's brand tops Interbrand's Best Global Brands ranking with a value of over $170 billion. E) Functionality, A(n) ________ is a name, term, sign, symbol, design, or a combination of these, that identifies that maker or seller of a product or service. Some branded product companies are sidestepping digital aggregators like Amazon and Google Shopping and instead . We are in a new reality. D) Advertising, sales, promotion, and marketing must be carefully coordinated. Rent expense is allocated, and the company would still incur a total of $500,000 in rent expense if the sedan product line is eliminated. The goal of line extension is to satisfy a refined customer segment. A) Corporate image advertising C) Different product features can appeal to consumers with different buying motives. All Own Brand packaging will be reusable, recyclable, or industrially compostable by the end of 2028*. Eliminate polystyrene packaging by the end of 2028. Product performs its general functions, but a brand offers value to the customers. Yet only around 50 percent of the companies we surveyed conducted user research before generating their first design ideas or specifications. A) line extension 1. D) convenience product B) Organization marketing Value may be one of the most overused and misused terms in marketing and pricing today. D) conformance No decisions are made based on hunches or guesses, and pet projects and shiny objects are shelved unless customers clamor for them. D) selection Consumers spend much time and effort in gathering information and making comparisons about these products. D) unsought product _____ is endowing products and services with the power of a brand. B) social marketing Davidson's famous design was inspired by the brand's namesake Nike (Greek goddess of victory). Their innovative product home try-on experience, retail environment, and digital content marketing efforts are . This is referred to as "house of brands." Examples include P&G with Pampers, Bounty, Tide and Charmin; Newell with Rawlings, Rubbermaid, and Elmers; and Mars with Orbit, Snickers and Twix. E. market fragmentation., It has been Shelly's dream to open a bakery, and while she has experience in making all types of baked . It impacts everything from who owns the P&L to staffing to budgeting to marketing. Procter & Gamble markets 250 brands organized into many product lines. A) Style From snacks and frozen foods to our breakfast icons were passionate about our family of brands and the markets were in. Businesses might be able to benefit from customer-centricityif they can accurately determine whether they are customer-centered or product-centered. Back in the 1950s, business success and consumer choice were defined solely on product quality and value, not the name on the tin, according to the Atlantic.The advertising boom of the 1960s turned company identities into household names, bringing them into public consciousness through the medium of . C) width Bringing value to customers strategy #6. A product line is one line of similar products that are sold within a company, whereas a product mix is the combined total of all the product lines sold in a company. c. Behavioral. Service inseparability means that the quality of services depends on who provides them, as well as when, where, and how they are provided. E) It can increase the consistency of its product mix. When market segments are conceptually distinguishable and respond distinctively to various marketing mix elements and programs, they are said to be ________. D) private brand B) interactive marketing A) line extension C) government buyers A multi- or co-branded product or campaign increases exposure for your brand to the target audiences of your co-branding partner due to audience overlap. B) support brand E) Intelligence marketing, ________ consists of activities undertaken to create, maintain, or change attitudes or behavior toward particular people. A) product mix C) product line filling Tip #3: Tie your corporate vision, to product strategy, and then to budgets. Think of products that could succeed in adjacent markets. C) Coke and Diet Coke In the years since, the brand's incredible visual storytelling, combined with a fantastic product line that now includes jewelry, shoes, and handbags, has amassed the pair more than 200,000 Instagram followers. C) product mix A) Specialty products Quaker produces a variety of cereals. Study with Quizlet and memorize flashcards containing terms like The process of dividing a larger market into smaller groups based on meaningfully shared characteristics is referred to as A. mass marketing. Hobbies. Download. B) brand Copycats like SharkNinja are always on their heels, so they must continually push the envelope to stay ahead and maintain the elite brand theyve built. If it doesnt improve the customer experience, it doesnt happen. Crest toothpaste comes in 13 varieties, ranging from Crest Multicare to Crest Baking Soda formulations. A) labeling information As you . A) convenience product D) Industrial products The most basic level is the ________, which addresses the question, "What is the buyer really buying?". To learn more about the products we love and the places they live click on a brand logo below. Style is a larger concept than design. A) buildings 1. Brand quality reflects the conformity to customer's expectations. A) Consumers may become confused about the image of the main brand. D) Service variability Empathy Quite a difficult value to own but could have great results. ________ are consumer products and services with unique characteristics or brand identification for which a significant group of buyers is willing to make a special purchase effort. Employees are trained to immediately and pleasantly respond to any customer complaints, and they are empowered to offer discounts and free add-ons to customers who believe they have received anything less than the best service. They began dipping their toes in the market. This compares to 66% of 35-54-year-olds and 55% of the 55+ age group. Three levels of product. Psychographic segmentation is the process of grouping people together based on similar personal values, political opinions, aspirations and psychological characteristics. C) a shopping product C) Interactive marketing E) product attribute, Which of the following is NOT one of the four consumer perception dimensions used by ad agency Young & Rubicam to measure brand strength? Your brand identity defines not only what your brand is, but every single interaction a customer has with your brand, both online and in-store. The fundamental asset underlying brand equity is _____-the value of the customer relationships that the brand creates. A) Unsought product marketing Extension. Selling on TikTok and Taobao. ________ are products and services bought by final consumers for personal consumption. A) Product quality D) differentiable. Your Answer:| Branding | 2. Which of the following is a potential drawback of multibranding? Dannijo. D) Specialty marketing E) responsibility marketing, Developing a product involves defining the benefits that it will offer. A) national; manufacturer's Shopping products are less frequently purchased consumer products and services that customers compare carefully on suitability, quality, price, and style. B) Design The three new brands are: SE Grocers Essentials, SE Grocers and Prestige. Social status. Private brand-. B) style E) Cannibalization, In most ________ situations, one company licenses another company's well-known brand to use in combination with its own. Free returns are at the heart of Zappos customer-centric strategy. This is the target consumer (by 2020 40% of consumers will be Gen Z), and appealing to this in an innovative way is 100% customer-centric. E) Service heterogeneity, ________ means that services cannot be separated from their providers, whether the providers are people or machines. Landing a new customer requires far more money and time than retaining those you already have. D) positioning Companies can create brand equity for their products . Of course, with that success comes hubris that sometimes pays off (ditching headphone jacks on iPhones to spur AirPod sales) and other times flops (such as the before-its-time Newton and coldly received HomePod). B) industrial users Biological. D) the series of departments that design, produce, market, deliver, and support the company's products. Which brand development strategy is being implemented? C) product attributes Select a product line of products or brand from a company of your choice and research the companys social media marketing strategies. Your Value Proposition creates value for a Customer Segment through a distinct mix of elements catering to that segment's needs. This requires customer-centric organizations to prioritize customer delight and value over profits, which is another example of the differences between product-centric vs. customer-centric organizations. Companies create products. B) features Shop California Roots. One of the five drivers of customer brand insistence is value While value is comprised of more than just price benefit bundle perceived quality etc its important to understand pricing to deliver a strong brand valueFollowing are some concepts that you may find useful as you determine pricing for your brands products and services. CHORUS I love , Increased heart rate d. Which of the following would increa, What Does Then Leaf Subsides to Leaf Mean, I'm Just F With You Movie Ending Explained Reddit, Which Seg Own Brand Product Line Is Centered Around Value, Describe at Least Two Developments in Policing Since 1970, I Love to Go Swimming With Bow Legged Women, Which of the Following Would Increase Blood Pressure. Learn more about Special K products and nutrition information. Manufacturer's brand: Ford, Nestle, Coca-Cola, Apple. Companies sell multiple product lines under their various brands. Over 2,280 products with no artificial colors, Over 2,160 products with no artificial flavors, Over 2,240 products with no high fructose corn syrup. B) profits earned by the cash cows and stars in the company's business portfolio. They do this to see if their breakthrough innovations win over the masses. A) manufacturers' brand B) social marketing B) brand equity The product remains competitively priced to other stores, and customer service remains a priority for the organization. D) service E) Accessories, Most manufactured materials and parts are sold directly to ________. B) brand equity Products should satisfy their needs, and Customer-centric companies can provide that. B) hand tools This particular market segment can be considered an extension of focus on quality customers segment discussed above. B) convenience products A) line extension B) An overextended brand name might lose its specific meaning for consumers. Some companies choose to brand their products around the name of their company. A) megabrand C) touchpoints at which a company or brand interacts with its consumers. For example, you can group customers according to their: Personality. Nike was known for her wings, which allowed her to fly over battlefields safely. For more information, visit www.bi-lo.com, www.frescoymas.com, www.harveyssupermarkets.com and www.winndixie.com. Combining physical products, digital tools, and "pure" services provides new opportunities for companies to capture this range of experience. E) C and D, Which of the following is the MOST important for product designers to consider as they develop a product? D) internal marketing But once the market learned about these groundbreaking products, demand quickly followed. Core customer value - what is bought by consumer iPad but more so a window to the world 2. The service-profit chain is the set of all product lines and items that a particular seller offers for sale. Brand Building Examples: Warby Parker. B) good service recovery INFINITI Nissan Motor Co. For more than 30 years INFINITI has continued to deliver innovative technology and a rewarding driving experience to its customers worldwide. A) Unsought products For example, if that new product may not be in a prospects current budget. Customer-centric companies also excel at breaking down silos since their cross-functional goals. Some 107 new and improved products are hitting the shelves this month. A) It should suggest something about the product's benefits and qualities. Chapter-9: MCQ's and short questions: 1. Not only are we transforming by investing in our stores and in lower prices, but we are also investing in the quality of our products, said Ian McLeod, president and CEO of Southeastern Grocers, in a press release. E) franchising, While advertising campaigns can help to create name recognition, brand knowledge, and maybe even some brand preference, brands are not maintained by advertising but by ________. This Armani brand is to the value segment what the signature line is to the premium segment. You must identify the buyer personas and audience for your product so you can target customers in a convincing way that makes them want to purchase. A) product line filling See if you qualify for a free subscription to our industry leading paper magazine. C) service perishability B) Packaging The alignment allows them to ensure everyone is working toward the same goals. Brand awareness is about knowing the simple fact that a brand exists, without making judgments as to its status, value, popularity, or anything else. Core customer value - what is bought by consumer (iPad, but more so a window to the world) 2. Classic meets contemporary for timeless touches that add . The good news is retailers, DEBBIE RADIE CHIEF OPERATING OFFICER, BOARDMAN FOODS Recently named Woman of the Year by the American Frozen Food Institute (AFFI), Radie has a long history, Hamilton, Mont.-based Local Bounti Corp. (localbounti.com) launches heat-and-eat Asian Style Chicken Lettuce Wrap Kits featuring its own sustainably greenhouse-grown butter lettuce. A) Branding E) service productivity, All of the following are methods for developing a differentiated service delivery EXCEPT which one? E) staples, A key element in a company's relationship with consumers, a ________ represents consumers' perceptions and feelings about a product and its performance. a. Cognitive. There was no focus group telling Steve Jobs and his minions that they needed a graphical user interface for their computers or the ability to carry around their record collection in their pocket. E) chairs, Paper, pencils, lubricants, paint, nails, and brooms are examples of ________. D) package SEG said it will also offer fresh, healthy affordable food, which has led to substantial enhancements across the entire own brand product line, including: over 2,280 products with no artificial colors; over 2,160 products with no artificial flavors; over 2,650 products with no MSG; over 2,640 products with no trans fat; and . Tailoring your emails to the behavior and needs of your subscribers is a powerful way to satisfy your target audience. Of course, this territory is nothing new for Apple, which has been blowing peoples minds since the 1980s by introducing seemingly inconceivable products to the market over and over again. C) Capital items Think about a unique way to incentivize your customers to represent your brand consistently. Our Prestige brand offers our customers a selection of specialty and indulgent products at a price that is still affordable. Demographic segmentation. D) unsought products So, it is advisable to add a new product variant under an existing line of product or brand. This is when a company with an established brand introduces additional items in a product category. D) product line Warby Parker has managed to quickly develop a brand that is unique and best in class. Co-brand- Nike partnered with Apple for Apple Watch. E) a core benefit, an actual product, and an augmented product, A hickory rocking chair, handmade by an Amish woodcarver in northern Indiana from locally grown wood, is an example of a(n) ________. B) Retailers have exclusive products that cannot be purchased from competitors. D) social marketing D) service However in many cases the size of this market segment is large enough to be warranted as its own target market. C) augmented D) an unsought product D) co-branders Companies use it to create broad groupings of the population based on things such as age, sex, location, religion, family size, etc. B) Product line Starbucks' mission statement is, "To inspire and nurture the human spirit - one person, one cup and one neighborhood at a time.". A) product line E) new brands, ________ occurs when a company introduces additional items in a given product category under the same brand name, such as new flavors, forms, colors, ingredients, or package sizes. C) Service variability They made cool stuff that people didnt know they wanted and now cant imagine not having the product. For decades, audiophiles had been kitting out their listening rooms and home theater systems with complicated components and wiring. A product's position refers to _____. It all just simply shows up when its supposed to, no sooner or later than needed. A) social C) having more reliable customer-contact people Views 1412. A) only an actual product D) A and C B) external marketing Your spouse rushes to the corner convenience store for a bottle of Pepto-Bismol. Not monitoring customer segments over time. The Prestige brand offers an indulgent experience, at an incredible price, the retailer said. B) level and consistency C) Internal marketing A) brands Values and beliefs. customers; it takes years and years to build a brand loyalty. A) line extension B) social marketing C) label D) specialty product . Value goes around. Customers come to know a brand through a wide range of contacts and touch points, including word of mouth, personal interactions with company employees, telephone interactions, and company Web pages. 2) Share a photo of you wearing your shirt on Instagram (or Facebook) and be entered for a chance to win a $10 gift card! E) healthy service profits and growth, Through ________, the service firm trains and motivates its customer-contact employees and supporting service people to work as a team to provide customer satisfaction. Unsought products are products that the customer buys frequently, immediately, and with a minimum of comparison and buying effort. Customer-centric companies have their growth strategy built around identifying customer needs. A) Materials B) multibrands Amazon-owned, Zappos, is another brand delivering customer-centricity. Upcoming enhancements to its entire portfolio of private label products include: For more information about the SE Grocers private label product line, go online to BI-LO, Harveys and Winn-Dixie. 7. A) Idea marketing Furthermore, they always look for new ways to enhance the overall customer experience. Every decision gets made with the customer in mind. The commission was$29.95. Instead, each takes some somewhat risky bets that may pay off down the road. B) store; private The goal of line extension is to satisfy a refined customer segment. This variety is called its product line. A) Service intangibility Use road maps to show the route you will take to execute your product development strategy. _____ is the added value endowed to products and services. As the above illustrates, the contrast between these approaches trickles down far below the C-suite, influencing organizational structure, hiring, IT systems, tools, and technology choices. A) service A brand naming strategy in which a producer does not have its own brand but agrees to sell its products only to a particular distributor and to carry the brand name of that distributor is known as an _____. Products can be replaced by other products because it becomes obsolete over time. Here are a few examples: Increase organic search visibility in the U.S. from 6% to 8% by the end of 2023. At the opposite end of the spectrum are customer-centric companies. C) market D) new brands In the brick-and-mortar retail universe, customer centricity is popular as well. You will likely also incur the costs that come with introducing a new product to the market. E) equity; cost, A sensational ________ may grab consumers' attention and produce pleasing aesthetics, but it does not necessarily improve a product's performance. Product is a key element in a company's ________, which may, at one extreme, consist of pure tangible goods or, at the other extreme, pure services. The product line length within a company keeps changing. Compute the cost of goods transferred out and the ending inventory using the FIFO method. Price and service are the major marketing factors; branding and advertising tend to be less important. A) private brands The concept plays to customer centricitys strengths. In a service business, the customer and front-line service employee interact to create the service. C. positioning. 4. E) Positioning, ________ is an approach in which all the company's people are involved in constantly improving the products, services, and business processes. Focusing on an ideal customer experience typically reduces churn. A brand is a name, term, design, symbol or any other feature that distinguishes one seller's good or service from those of other sellers. Transparent pricing is in line with Everlane's transparent brand. On the other hand, Brand is created by us i.e. C) interactive marketing E) Brand equity is stabilized. B) evidence management B) length The famous Nike "Swoosh" was designed by Carolyn Davidson in 1971 and has become a core symbol of Nike's brand identity. They investigate and experiment with creating truly innovative offerings for the market. B) equity The power of the brand. These value brands are chosen because price is more important than quality. D) The company's resources may be spread over too many brands. D) shopping Product-centric organizations invest far more in advanced research and development. Reach New Markets. This is known as product attributes in brand positioning. Though the towns are only 40 miles apart, the consumers at both stores are very different demographically. Keeping the customer top of mind at all times is a good strategy. Opinions. D) brand esteem B) brand extension D) satisfied and loyal customers B) natural products such as iron ore Expose new growth opportunities. A visit to an early adopters house or an in-store demonstration flicked on the lightbulb in their heads that they might also enjoy this kind of thing, and soon enough, the sales started piling up. These insights must be championed at every meeting. C) convenience E) Labeling, In recent years, product safety and environmental responsibility have become major ________ concerns. C) licensing price, speed of service) or qualitative (e.g. Dove marketers can go beyond the brand's cleansing cream properties and talk about the resulting benefit of softer skin. Which Best Describe Transduction in Bacteria, How to Implement Priority Queue in Python, Why Do Men Cheat When Their Wives Are Pregnant. C) product quality E) Convenience products, ________ are those products purchased for further processing or for use in conducting a business. A) attributes Consumers in this segment use brands and products as a means to signal their self-identity and social status. A) co-brandings Pin On Strategic Models. Even better, the funds required for such an exercise are likely lower than traditional marketing or advertising costs. Successful service companies focus their attention on both their customers and their employees. A) having more capable customer-contact people An example of service variability is that within a given Marriott hotel, one registration-desk employee may be cheerful and efficient, whereas another may be unpleasant and slow. Which of the following is one of those ways? D) petroleum A) design View and manage your segments. And on some fronts, they may encounter a lot of quick pivots. C) specialty products This offering is called an augmented product. B) Brand equity etc. E) Line extensions, ________ are consumer products that the consumer either does not know about or knows about but does not normally think about buying. Consumers at both stores are very different demographically www.frescoymas.com, www.harveyssupermarkets.com and www.winndixie.com provide that,... Having the product or brand interacts with its consumers silos since their cross-functional goals,. Places they live click on a brand that is still affordable do Men when! 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