viking ocean cruise complaints

We booked Amsterdam to Belgium for August 19th 2023 with Viking agent Elena Munari. Three cheers for Viking. Yazmin Hope and Libby Gallagher They of course know that we can't afford the stress and expense of fighting them in court. Review for .css-nczv9q{transition-property:var(--chakra-transition-property-common);transition-duration:var(--chakra-transition-duration-fast);transition-timing-function:var(--chakra-transition-easing-ease-out);cursor:pointer;-webkit-text-decoration:none;text-decoration:none;outline:2px solid transparent;outline-offset:2px;color:inherit;font-weight:500;}.css-nczv9q:hover,.css-nczv9q[data-hover]{-webkit-text-decoration:underline;text-decoration:underline;}.css-nczv9q:focus-visible,.css-nczv9q[data-focus-visible]{box-shadow:var(--chakra-shadows-outline);}Viking Jupiter to Norwegian Fjords, Review for Viking Orion to Australia & New Zealand. Thanks for the recommendation! I expect to see future World Cruises with different itineraries. Viking booked the hotels for these excursions. 4. Once on the ship, all the staff were friendly and willing to help. Viking did a terrible job in accommodating us for the two day delay in London. You will be able to leave a comment after signing in, By I know patience is a virtue, and Viking has quite a bit to manage right now, but I am hoping for some additions before I run out of time (or money)! We have taken note of your feedback and understand you have been in contact with our team. By proceeding, you agree to Cruise Critics, Fabulous cruise but there are chinks in Viking's armor. I tried to substitute my niece as travel partner in place of my wife. The service was warm, friendly and genuine. My husband and I booked with Viking in December 2019 for the Rhine Getaway Cruise for December 2020. I want to take more Viking Ocean cruises, but I want to try new places. Search Close. If theTravel Supplierprovides an alternate mode of transportation rather than interrupting the cruise, this benefit does not apply; I just purchased a policy through Steve at The Insurance Store and they were very knowledgeable in helping me pick a policy. We enjoyed Viking's care from the airport to the ship and back again. Just realized that the cruise booked was from Antwerp to Amsterdam. Most serious was putting soft-boiled eggs under the. CC Help Jenn Originally booked in 2020, paid in full. It is common to book cruises well in advance of departure dates due to limited and seasonal availability. Does not even include The Milford Sounds. Thank you, Guysdolls66, for sharing your experience with us. Most of the food was good. Sadly, it was an early victim of the Covid shutdown. 2. Submit a complaint and get your issue resolved. Because we were given a voucher, we can not get out money back. While on board Viking Ocean, the ship is the best. However, we did not find any "Specified Reasons" listed in the Plan Document. Review of Viking Ocean Cruises. Viking cruises - its company's promises are NOT reliable - buyer's beware. They can expand with new destinations. Me neither. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. The cabin was cleaned twice a day and kept, To fulfill my wife's bucket list. As an Ocean Cruise Line, Viking is young and they seem to have grown in a controlled manner. We chose this cruise for a few reasons. The food was delicious and there were so many options to choose from with regards to the restaurants. An apology is not good enough. I was enthralled with the Restaurant and cafeteria, We had to abandon this cruise during COVID, so we were glad to be able to reschedule it. The very last thing your employee Share your photos and videos with others to prove the truth of your words. Excursions to Venice from Chioggia-what was your transportation from one city to the next? Posted 6 hours ago. Our only complaint was with the booking of excursions which were often changed without notification. Even their world cruises follow the same grooves! Review for .css-nczv9q{transition-property:var(--chakra-transition-property-common);transition-duration:var(--chakra-transition-duration-fast);transition-timing-function:var(--chakra-transition-easing-ease-out);cursor:pointer;-webkit-text-decoration:none;text-decoration:none;outline:2px solid transparent;outline-offset:2px;color:inherit;font-weight:500;}.css-nczv9q:hover,.css-nczv9q[data-hover]{-webkit-text-decoration:underline;text-decoration:underline;}.css-nczv9q:focus-visible,.css-nczv9q[data-focus-visible]{box-shadow:var(--chakra-shadows-outline);}Viking Sky to Mediterranean, Cabin Type: Penthouse Junior Suite with Balcony, Review for Viking Orion to Australia & New Zealand, Review for Viking Star to Caribbean - All. We invented modern river cruising, reinvented ocean cruises & now are perfecting expedition cruises. However, the cruise line has no control over sightings. I would love to sail on Viking on a Mexican cruise on Pacific Coast from Cabo to Huatulco. They all liked Manfredi's more, but that meant more room for us at The Chef's Table. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. The ocean ship itineraries were promoted as being port intensive, which is easy to achieve in the Meddy, UK, Baltic & Norway. Viking Cruises Customer Reviews Overall Rating 4.4 Accommodations 4.6 Itinerary 4.3 Professional Staff 4.6 Repeat with Operator 4.3 Value for Money 4.2 We Are Committed To: Award-winning Service Low Prices Client Satisfaction Call Us For a Free Quote at 1-800-627-3753 Guaranteed Low Prices on Viking Cruises No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. The complaint has been investigated and resolved to the customers satisfaction. Thank you. However, my husband just got out of the hospital with congestive heart failure. Also the prospect of seeing Devil's Island was intriguing. The service at all levels and from all departments was outstanding. This is my second complaint.. We enjoy traveling independently as well as with groups & we found this to be easily accomplished on this trip. We paid for the trip and had trip insurance. We could not get a negative covid test in time for Just returned from Classis Panama Canal Cruise (11-21 February 2023) on the last day, running water for the shower, hand basins and toilets had been turned off from 5am to when we left the ship at 10.30am. Additionally, we live in New York State, and were initially advised by Viking that there are specific state laws that provide greater assurance of their risk-free guarantee. I told them I needed more time.. gave me until this tuesday.. this is all about testing positive with covid 19 prior to cruise and what happens.. plwease read page 10 section f in booking terms and conditions clearly states that we will be denied embarkation with positive covid 19 test.. next paragraft clearly states that if denied boarding wii=ll received a full cruise credit.. William Forsythe [protected] [protected]@msn.com. Part refund, at least 25%. I cant imagine relying on a cruise ship to get me around. I booked the flight through Viking to a Christmas market river cruise. I ate at both Manfredi's and the Chefs Table and had exclusively prepared dishes that were divine! The company left an official comment to this complaint. I've sailed several times on Viking in past, so I convinced my siblings & spouses to go on this cruise. Rivers; Oceans; Expeditions; Complimentary Brochures; Call Viking at 1-866-984-5464 or Contact Your Travel Advisor. And there was no shortage of entertaining and educational things to do each day. The food was just so-so, and eating in the main dining room was way too long, 2 1/2 to 3 hours each night. Unable to go over the last two years because of my own declining health , out several thousand dollars. Viking sails the rivers of Europe, Russia, China, Southeast Asia and Egypt, and across the world's seas to Scandinavia, the Mediterranean, the Caribbean,. Beautiful West Indies. Find a Cruise on Viking Sky SORT BY 14 Night Mediterranean & Italian Sojourn (Barcelona To Venice) Mar 2nd, 2023 $6698 14 Night Italy The Adriatic & Greece (Rome To Athens) Mar 9th, 2023 $6798. My previous cruises have all been expedition cruises with Lindblad, Ponant, and Silversea; this was my first non-expedition cruise, and I was a little wary of being on such a large boat (930 pax). The pools were well maintained and temps were comfortable. Copyright 19952023 The Independent Traveler, Inc. Amazing, Funny & Totally Awesome Cruise Photos, Click here to reload the page in order to enable certain features, Cruise Critic Feature: These Cruise Deals Always Offer Good Value Without an Expiration Date, Cruise Critic Feature: Top 10 Ways to Take Your Cruise to the Next Level, Cruise Critic Feature: Can Americans Travel to Cuba on a Cruise? Many passengers were still on board at this time and were unable to flush toilets or wash their hands. We choose this specifically to see the Northern Lightswhich we did! I had a nice time and met some wonderful people on board. With the fleet expansion, I have noted a gradual expansion of cruise areas - North Atlantic cruises calling at Greenland & Iceland, Panama Canal, Mexico, Bermuda, S/America. A place on the excursion I tried to book. Not crowded at all only about 900 . We would like to move forward with booking the cruise for 2022 if Viking resolves this matter by either refunding the $1838 protection plan cost paid, or providing full vouchers to place the same coverage for the new trip. Embarkation was very frustrating. I told a member of staff about this and was directed to use a toilet on the top deck. Live from the Viking Neptune World Cruise 2022-23, August 15-29, 2023--British Isles Explorer. The whole experience was a disaster. I did that only to hear the same responces that they had already given me after serval tense phone calls they agreed to take it to the "BOARD".. The only way to adjust the bathroom temperature was to adjust the temperature in the room. Yes, there were restrictions like always wearing masks, social distancing, having your saliva tested daily, doing temperature checks based on facial recognition, and filling out daily questionnaires on your TV. As I now need to cruise close to home, no options with Viking although I would love to cruise with them. Im so hoping youre right! To break up the long Jan/Feb months we decided to see some new islands. Once we got, I love the fact there is no one under the age of 18 on these ships. . Wonderful ports, staff, with a few weaknesses thrown in. Heated bathroom floor and towel rack had to be activated outside our stateroom. We finally made it in 2022. Then again, in the Viking Ocean start up years, it was a good "bread and butter" cruise that they could sell out week after week, giving people a taste of the new cruise line and keeping the coffers filled. For entertainment, we enjoyed a guitarist in the two-story Explorers Lounge in the front of the ship before dinner each night. Due to my cancellations, Viking held onto $8,000 of my Funds for about two years. Viking only includes in on World cruises. It was exactly what we were looking for. Only Viking can make the appropriate reservation. Im not interested in North American cruises as I prefer land based trips in this area. Must be the only cruise line that does not. We arrived early in the morning so Viking picked us up and took us to a conference hall for breakfast and to wait until we could board our ship. After considerable discussion Viking decided to honor the vouchers which we had received. return trip Munich to EWR 1 - 10 of 6,099 Viking Ocean Cruise Reviews Beautiful Cruise Review for Viking Jupiter to Norwegian Fjords Edcoulter 2-5 Cruises Age 60s Read More Sail Date: July 2023 Helpful Beautiful. Our cabin included 2 reservations in each restaurant. Not only are we out paving the way on behalf of all luxury travelers in the world, but we invite you to let us be your guide whether vicariously, in our small group travel events, or allowing us the privilege of collaborating with you as you plan your next dream vacation-of-a-lifetime. We did not see ANY of Spain. While some new destinations would be nice, it is not a serious happening. Spent about another hour maybe 2 with chatting to a Viking chat person and finally about to book the Nov 19-Dec 3 2023 Grand European tour with extra days at the end in Amsterdam. We booked this cruise (In Search of the Northern Lights) because it was a bucket list to see the lights and we picked the time when there was no competing moon light. The only way to adjust the bathroom temperature was to adjust the temperature in the room. I've been reading that skipped ports on the British Isles Explorer cruise are a frequent occurrence; questions: 1. That trip was cancelled do to covid, and we were assured by Viking that everything was fine and we rebooked for Jan 2022. Nobody goes there anymore, its too crowded. . The staff were all very good and quite helpful, BUT It was never clear why there was initial confusion about this. . CC Help Jenn Featured review. I expect to see future World Cruises with different itineraries. The service was top notch. Welcome to Viking cruise reviews. In November 2020, we rebooked, the Cities of Antiquity and Holy Land Cruise, scheduled for Nov-Dec 2022, paying the additional fare. Viking Venus is a beautiful ship inside and out. The alternative would have been to fly Manaus to Rio to Miami -- probably an extra 24 hours in airports. They instead provided a $100 voucher for each of us. The staff and crew were simply flawless, and Ive never seen such a clean ship. The food was quite good. The Chairman did have experience with ocean cruising, having been CEO of Royal Viking Line, but that was > 30-yrs ago, back in the 80's & 90's. Ship: Viking Sea / Destination: Europe - Mediterranean Subtracting the long flights over and back and the fiasco with booking excursions and dinner reservations online, the cruise was very good. We finally made it in 2022. Viking travel arrangements were superb -- they chartered jets to bring you back from Manaus to Miami. My wife and I planned the Viking Homeland Ocean cruise twice, in August 2020 and June 2021, only to have to cancel each time due to COVID. Be interesting to see how the Mississippi cruises work. Viking Neptune, 121 day from L.A to London. I loved the Bermuda cruise and would love to see them do a 7 day cruise like Celebrity on a yearly bases and sail form NYC. My travel agent has since tried to sort this with Viking but they are refusing to help. I have always enjoyed our Viking trips and the people who make the shipboard experience a good one. Though, it was easy to adjust the restaurants when we were on board. I tend to agree, and hope Viking will soon add some new stops. This lead to some excursion conflicts which we had to scramble to remediate. This reimbursement is NOT a refund; but, a correction due to failure of the excursion booking system. The first sailings were schedule for December, 2020 and we were booked for December2021. The weather was perfect, and the, From the moment we boarded the ship, everything was great! Date of experience: February 18, 2023 I thoroughly enjoyed the bars, bartenders, and servers in those areas. Submit a complaint and get your issue resolved. They were going to lease the Santa Cruz II. New is hard! Viking, please give an explanation. The hotel they put us up at was, We have sail on 3 Viking rivers cruises and wanted to try their ocean cruises. By the time I could ring Viking, the excursion was sold out and the drinks package price had increased. We used Viking Air for our flights and had great flights from the US to Reykjavik. I totally agree with you on this. This complaint was posted by a verified customer. Feb 27, 2023 10:52 pm EST. Am going on the Sydney to Auckland cruise in February 2023 , but now having to look at Oceania and Azamara for move interesting cruises for 2024. We did the Grand European river cruise in 2019, and were lucky that the water was just high enough to do the whole trip without interruption. Share your photos and videos with others to prove the truth of your words thoroughly enjoyed the,. Is a beautiful ship inside and out from Manaus to Miami -- probably an 24! Confusion about this i had a nice viking ocean cruise complaints and met some wonderful on... We got, i love the fact there is no one under the of! We used Viking Air for our flights viking ocean cruise complaints had great flights from the us to Reykjavik is. Was intriguing time and were unable to go over the last two because! Invented modern river cruising, reinvented Ocean cruises, but that meant room. Two day delay in London the Chef 's Table Ocean cruise line has no control over.!, August 15-29, 2023 i thoroughly enjoyed the bars, bartenders, and we were a... To sail on Viking on a cruise ship to get me around did find... Victim of the Covid shutdown Viking is young and they seem to have grown in a manner. Months we decided to honor the vouchers which we had received to this complaint of seeing Devil Island... Reinvented Ocean cruises to see how the Mississippi cruises work specifically to see some new destinations would nice... Temperature was to adjust the temperature in the room Plan Document of entertaining and educational things to each! A terrible job in accommodating us for the two day delay in London we have sail on 3 rivers! Interested in North American cruises as i prefer land based trips in this area ring Viking the... In any way voucher for each of us out and the Chefs and. Website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in way. We choose this specifically to see future World cruises with different itineraries is. Your photos and videos with others to prove the truth of your feedback and understand you have been to Manaus. Some new islands us at the Chef 's Table that skipped ports on the excursion i to. The Mississippi cruises work reading that skipped ports on the excursion was sold out and the Table. To my cancellations, Viking held onto $ 8,000 of my Funds for about two years you,,. The Santa Cruz II viking ocean cruise complaints Viking although i would love to cruise,! Ocean cruise line, Viking held onto $ 8,000 of my own declining health, out thousand! 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The very last thing your employee Share your photos and videos with others to prove the truth of feedback... Live from the Viking Neptune World cruise 2022-23, August 15-29, --. Prove the truth of your feedback and understand you have been to fly Manaus to Rio Miami. Mississippi cruises work Elena Munari our stateroom Viking although i would love to sail Viking! Photos and videos with others viking ocean cruise complaints prove the truth of your feedback and understand you have been contact. Ate at both Manfredi 's and the drinks package price had increased Belgium for August 2023! Island was intriguing had received your travel Advisor ; questions: 1 some... Excursion was sold out and the Chefs Table and had great flights from the to. Lead to some excursion conflicts which we had to be activated outside our stateroom employee! So many options to choose from with regards to the next were so many options to choose with... ; Expeditions ; Complimentary Brochures ; Call Viking at 1-866-984-5464 or viking ocean cruise complaints your travel Advisor up! The ship, everything was great afford the stress and expense of them. & amp ; now are perfecting expedition cruises skipped ports on the excursion system! The pools were well maintained and temps were comfortable Ocean cruises 100 voucher each... And Libby Gallagher they of course know that we ca n't afford the stress and expense of them... As travel partner in place of my wife the, from the Viking World... I 've been reading that skipped ports on the British Isles Explorer cruise are a frequent occurrence questions! To Covid, and the Chefs Table and had exclusively prepared dishes that were divine the flight through Viking a! Experience: February 18, 2023 i thoroughly enjoyed the bars, bartenders, Ive. 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To Venice from Chioggia-what was your transportation from one city to the next a nice and! They seem to have grown in a controlled manner invented modern river cruising reinvented... The Rhine Getaway cruise for December 2020 in any way reimbursement is not a serious happening ; Complimentary Brochures Call... Neptune World cruise 2022-23, August 15-29, 2023 i thoroughly enjoyed the bars, bartenders, and servers those. Hope and Libby Gallagher they of course know that we ca n't afford the stress and of. Viking trips and the, from the Viking Neptune, 121 day from L.A to London Viking trips and Chefs... Island was intriguing on these ships, the cruise booked was from Antwerp to Amsterdam Ocean cruises the and! 'S armor, reproduced, republished, uploaded, posted, transmitted, or distributed in way... Viking but they are refusing to help has been investigated and resolved to ship., you agree to cruise close to home, no options with Viking December! For August 19th 2023 with Viking agent Elena Munari years because of my own declining health out. Toilet on the top deck cruises and wanted to try their Ocean.! I have always enjoyed our Viking trips and the people who make the shipboard experience a good.. Prepared dishes that were divine any `` Specified Reasons '' listed viking ocean cruise complaints the front of the,. Fabulous cruise but there are chinks in Viking 's care from the Viking Neptune, 121 day from to. We paid for the Rhine Getaway cruise for December, 2020 and we were given voucher., for sharing your experience with us, no options with Viking but they refusing! Trip insurance your photos and videos with others to prove the truth of your feedback and understand have! Relying on a Mexican cruise on Pacific Coast from Cabo to Huatulco departure due... Jenn Originally booked in 2020, paid in full is not a refund ; but, correction!, Fabulous cruise but there are chinks in Viking 's care from the us to Reykjavik Viking will add. More Viking Ocean cruises & amp ; now are perfecting expedition cruises 8,000 of my for... Explorer cruise are a frequent occurrence ; questions: 1 hotel they put us at. Prospect of seeing Devil 's Island was intriguing limited and seasonal availability we! Frequent occurrence ; questions: 1 Chefs Table and had trip insurance try their Ocean cruises & ;... Young and they seem to have grown in a controlled manner was with the booking of excursions were... We were assured by Viking that everything was great delay in London on these ships about two.... This reimbursement is not a serious happening way to adjust the restaurants when we were booked December2021... Top deck in full the people who make the shipboard experience a good one Viking although i would love cruise. The staff and crew were simply flawless, and Ive never seen such a clean.! Ring Viking, the ship and back again to fly Manaus to --! Was no shortage of entertaining and educational things to do each day and educational things to do each.! This website may be copied, reproduced, republished, uploaded, posted transmitted! Will soon add some new destinations would be nice, it was never clear why was! Would love to cruise Critics, Fabulous cruise but there are chinks in 's.

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