London. It might be the case that you are billed by Thames Water on behalf of another wastewater company. or Letters seen by the BBC show the annual bill from Thames Water could total up to 3,400 a year - or enough to take 3,400 showers - based on Mrs Mendoza's usage between September 2020 and March 2021. You can also send us an email and we'll be in touch within 10 working days. All our pipes receive regular maintenance and repairs. The number of written complaints received by the firm from household customers has risen from 17,039 in 2017/18 to 40,060 in 2021/22, according to the most recent figures from the Consumer Council for Water (CCW). All rights reserved. Posted. Registered Office: Clearwater Court, Vastern Road, Reading RG1 8DB. If you cannot control the leak by closing the water shutoff valve, call Water Dispatch at (780) 412-4500 and report the leak. You can choose to receive info about events, campaigns, or news, and you can unsubscribe at any time. Latest in your area. We made several attempts to contact the property owner to discuss the repair but were unable to do so. Premium access for businesses and educational institutions. Your wastewater might be with a different company! These cookies do not store any personal information. We appreciate how stressful unexpected bills can be and have updated the account and cancelled the most recent bill, it says. The technician discovered that it was producing inflated readings and that it had been incorrectly installed. You also have the option to opt-out of these cookies. Thames Water Utilities Limited, Clearwater Court, Vastern Road, Reading RG1 8DB. We tried to make contact via the phone three times and sending two letters to the property address but unfortunately, we were unable to make contact. The name of the company is often detailed on your bill. But the first thing to do is to establish where the . Again, it will ask you to narrow down your problem with three options. Thames Water has been fined for the second time in a year, with Ofwat imposing a multi-million pound penalty on the group for not doing enough to cut the amount of water leaking from its pipes. This is to discuss anything about reforming your property, or if you have a new-build property that needs a water supply. This resulted in a surge in leaks both on our network and on customers pipes. This website uses cookies to improve your experience while you navigate through the website. Attend the next public meeting:Friday 3 March York House. If you want to find out more, check out our Thames Water Meter guide. We support credit card, debit card and PayPal payments. Customer services said the meter would be investigated. Nearly 77,000 smart meters have been installed or replaced during the first six months of this financial year, bringing our total to 900,000. You can do this easily by completing our leak fixed form. Water companies are allowed to raise bills in line with inflation next April . For the purposes of UK data protection law, Munira Wilson MP is the Data Controller of all personal data sent to her by constituents in her capacity as the Member of Parliament for Twickenham. The property owner is responsible for maintaining the supply pipes within their property. The strength of local feeling on this plan is clear from the response of many residents and river groups. Almost 10,000 people have signed a petition against proposals by Thames Water to tackle drought by drawing off up to 100m litres of water a day from the Thames and replacing it with treated effluent from one of Europes biggest sewage treatment works. We suspect its recently installed smart meter is at fault, but three recorded-delivery letters and 10 phone calls later, Ive been unable to get sensible answers. The Environment Agency said 3,000 fish died after a leak flowed for 30 hours and . As for Vesta Road, well total incompetence. For Council tenants, please report damp and mould by either: Emailing our damp and mould email address dampandmould@walthamforest.gov.uk, or. If they're different, you have a leak somewhere between the meter and the inside stop valve. Don't take your complaint to Ofwat! Its complaint-handling procedures were also judged to be poor. Our policies. Out of these cookies, the cookies that are categorized as necessary are stored on your browser as they are essential for the working of basic functionalities of the website. It will repeat the amount back to you. He turned the water off in the house & in the road, stuck a little digital meter on top of the stopcock & came to the conclusion I am leaking 1 litre every 83 seconds from somewhere between the road stopcock (installed a month ago) & my indoor water meter, which is roughly 17 yards away in a line under a block paving driveway. We also recommend that you follow @thameswater Twitter as they will often tweet about service disruptions and issues affecting your water supply. Northumbrian Water. Attribution. A MAN was fuming after a water firm came to fix a leak outside his flat but instead left a huge hole and mounds of dirt on his doorstep. Customers with unresolved complaints about water and sewerage can appeal to the Consumer Council for Water. Every day we supply 2.6 billion litres of water, but not all of that gets to our customers. This for billing enquiries. If the company doesn't keep to the appointment time slot, they must pay you 20 within ten working days. The Consumer Council for Water (CCW) acts as the voice for water consumers. We estimate leakage at night between 3am and 4am, when water usage is lower and more constant. Assuming it isn't a scam: My guess is that the person at Thames Water was searching for active accounts, which is why the account didn't show up. If you are still dissatisfied with the Thames water complaints process and the CCW has not been able to solve your issue, you can contact the Water Redress Scheme (WATRS) on 0207 520 3801. Thames Water Utilities Limited Registered in England and Wales. If you're struggling trying to work out how to get started with your water bill, we've prepared a guide to help you out. New leaks can appear at any time. Thames Water will return 51m and Southern Water will return 28.3m. Standard Digital includes access to a wealth of global news, analysis and expert opinion. Thames Water's Head of Water Networks . We measure leakage in megalitres, or millions of litres, per day (Ml/d). This is the average of the annual average leakage levels for the period covering 2017/18 to 2019/20. Since 2017, Thames Water has been fined more than 128m for poor management of leaks. If we dont have a record of past use, well base it on the typical water use for a similar sized property. Its important to get any leaks fixed as soon as you can. We only collect anonymous data. Parts of Oxford are also experiencing low pressure or no water, Thames Water says. Necessary to provide basic functions of the website such as page navigation. If you have a water meter, a leak on your property could increase your bill. Report a leak. Dont have a water meter fitted, the Thames Water contractors will try to charge you for having a meter which they are meant to provide. Our technicians have proven there is a leak on the property supply using a number of different techniques including syphon tests and acoustic sounding. We offer guidance on how to save water through our water saving tips and onprotecting your pipesin winter to stop them bursting. Check if your You may have a home emergency policy which covers plumbing and drainage. For example: Weve installed over 900,000smart water metersto help customers track their water use more effectively. Option 3 is for new Thames Water customers who have moved into a property supplied by Thames Water. Once the leak at your property has been fixed, you'll need to let us know. Thames Water admitted the situation does not look good, particularly at a time when a hosepipe ban is still in force, as engineers try to fix the problem. If youd like to retain your premium access and save 20%, you can opt to pay annually at the end of the trial. The Thames Water complaints email is: [emailprotected]. Homeowners and new customers only. The company was fined 20.3 million for having polluted the river Thames with nearly one and a half billion litres of raw . Thames Water said the scheme proposed would involve 75m litres of water a day. Thames Water also said that from 1 April to 30 September 2022, its written complaints had fallen 9% compared to the same period the previous year. Sandra Laville. I sent this to Thames Water, but a bill for 1,016 was the only response. For tips on tackling leaky loos or dripping taps, check out our water saving advice. Date of experience: February 14, 2023 Thames Water is one of the few water companies that obligates a water meter installation for all its customers. Thames Water Utilities Limited Registered in England and Wales. Thames Water 24-Hour Leak Line. The river water removed near Teddington lock, south-west London, would be piped to reservoirs in north-east London. Thames Water will spend over 55million to further help reduce leakage and 200million replacing water mains, over the . We are rapidly increasing the number of smart meters, where customers only pay for water they use, but these meters also tell us when water is being used at times when we wouldnt expect it to which helps us identify customer side leaks. %PDF-1.5 % . Yes, Thames Water live chat is available Monday to Friday from 8am to 9pm, and from 9am to 5pm at the weekend. If you spot a burst pipe or a leak that isn't on our list of reported leaks, please let us know on 0800 714 614. Thames Water paid the Council a small commission to carry out this function, to account for the risk of non-collection of charges. It might be tempting to raise your Thames Water complaints about your water supplier with the water regulator, Ofwat. The water company says its water recycling proposals are the cheapest and quickest option in its draft water-resources management plan to tackle predicted serious water shortages over the coming years. Selectra encourages you to carry out your own research and seek advice if necessary before making any decisions. If you have a problem with your wastewater service, youll need to get in touch with them. Demand for water also increased across our region during the course of last summer, which meant that we had to pump more water through our pipes which unfortunately led to more leakage. Our customers help too. Thames Water agreed to send an inspector who was unable to find a leak inside the property, but who nonetheless left a card stating that the meter indicated a leak. An independent plumber would charge you much more than that. Company number: 2366661 Registered in England and Wales Last week no one worked on the leak on Endwell Road. 23 November 2022 23 Nov 2022. . The company, which leaks 630m litres a day from its pipes, is attempting to get a new scheme approved involving tens of millions of litres of treated effluent being pumped into the Thames from Mogden sewage works in west London to tackle future water shortages. Please see the options under Customer Service: 0800 980 8800. Were committed to providing all our customers with excellent service. We have however fixed 46,630 leaks so far this year and prevented 317 Ml/d of leakage. Munira Wilson MP is the Member of Parliament for Twickenham. To access the Thames Water live chat you just need to click the chat icon at the bottom right hand corner of your screen, enter your name, email address, postal address and account number if you know it. If you spot a leak, please let us know. As a consequence of these events, weve already signalled to Ofwat that were behind on our 2022/23 leakage performance and that our target this year will now be very challenging to achieve. 402 0 obj <>/Filter/FlateDecode/ID[<96E653180F7350469771C6917B63BF32>]/Index[385 30]/Info 384 0 R/Length 95/Prev 345053/Root 386 0 R/Size 415/Type/XRef/W[1 3 1]>>stream Company number: 02366661|VAT registration no GB 537-4569-15| 2001 - 2023 Thames Water Utilities Limited. Environment "Water is a basic necessity of life" . Thames Water is the UK's largest water and sewerage company, serving 14 million customers across London and the Thames Valley, and . Denis Castro, 53, says Thames Water even threatened to charg The assessments complete to date show that a scheme up to 100m litres a day would meet Environment Agency guidance. see below. Customers will be given a year to compare their unmetered bill to how their bill compares with a meter and then they will be on a metered rate. The system will repeat that you need to enter your account number. Associated documents say the proposals will have potential to cause increased water temperatures and a change in salinity. Over time, some water meters can develop faults and can count your water too quickly, meaning that you'll have a higher bill. Thames Water have a terrible record - regularly spilling raw sewage into our rivers and losing 630m litres of water every day due to leaks. Before you call Thames Water, you can consult our No Water in House guide to get your water flowing through your taps again. If somethings gone wrong, we want to put it right. Holding Thames Water and the Government to account. The email address given is for a company called 'Essential Water Services Ltd' and the phone number given . Following the news, Munira held an urgent meeting with Thames Water officials, where she and Cllr Julia Neden-Watts raised local concerns. You may also opt to downgrade to Standard Digital, a robust journalistic offering that fulfils many users needs. Thames Water Home; About us; Developer services; Wholesale; Register; . We are currently fixing more than 1,000 leaks per week across our network meaning that, on average we are fixing a leak every 10 minutes, 24 hours a day. Not sure where to start? Save water at home; . How to detect a water leak in your house. Worried about your bill? We know it can be a bit of a hassle, but if you dont arrange to fix your leak, well need to step in to protect our supply and the environment. Thames Water is the subject of an investigation by the regulator Ofwat into what it says are shocking failures in the way that most water companies run their waste treatment works. Check out our guide on How to Set Up Your Water Bill to find out more. It offers to send out a plumber for free to fix the leak. Dont miss our exclusive You now need to enter your credit, or debit card details, to pay. We're also working through a programme to reduce the number of leaks and bursts by replacing old water mains. 2. We understand that many of our customers may be experiencing financial difficulties and we may be able to offer some assistance. Katy Taylor, chief customer officer at Southern Water, said: We take every customer complaint seriously. Thames Water suffers surge in written complaints. 2. With the business water retail industry in England due to open to competition fully April 2017 which will allow an estimated 1.2 million business customers and none-household customers based wholly in England . If your property was built before then, please stay safe and pay a qualified electrician to check the wiring for you. Any cookies that may not be particularly necessary for the website to function and is used specifically to collect user personal data via analytics, ads, other embedded contents are termed as non-necessary cookies. If we cant resolve the issue straight away, well let you know how long it is likely to take and when well contact you again. Make sure youre using Chrome as your browser. During your trial you will have complete digital access to FT.com with everything in both of our Standard Digital and Premium Digital packages. London. Well continue to work with you to find a solution, then well give you our final response on the matter. Please note CCW wont normally be able to assist you until weve had the opportunity to investigate your complaint. This website uses cookies to improve your experience. It said the majority of companies had reduced written complaints, but Thames Water and Southern Water stood out as poor performers. It is mandatory to procure user consent prior to running these cookies on your website. These effects are magnified when river flow is low eg in times of drought and there is less water to dilute the treated sewage. July 9 2020. Remember water companies do not like water leaks to continue as it wastes water that they are producing so you should report a . In this case, you and your neighbours have joint responsibility for maintaining the shared part of the pipe. Meanwhile, in the last two years, their top execs were paid 6.1m, including 2.9m in bonuses. The building of a new reservoir is not likely to happen until at least 2040 and Thames Waters plans to reduce leaks by 50% will not be achieved until at least 2050. My complaint about the escalation was not addressed. This might be by phone, but if we cant speak to you, well contact you in writing. Make sure your cheque is payable to Thames Water Utilities Ltd and write your account number on the back of your cheque. Meanwhile, in the last two years, their top execs were paid 6.1m, including 2.9m in bonuses. There is no leak at my property that I know of. The hot and dry summer last year created an unprecedented 'soil . 3. For your postcode, you must also say each letter and number one-by-one. We suspect its recently installed smart meter is at fault, but three recorded-delivery letters . You may change or cancel your subscription or trial at any time online. Contact Thames Water:Email: consultation@thames-wrmp.co.ukPost: Freepost, Thames Water WRMP Consultation, Contact the Department for Environment, Food and Rural Affairs (DEFRA):Email: water.resources@defra.gov.ukPost: Defra Water Resources Management Plan Water Services, Seacole 3rd Floor, 2 Marsham Street, London, SW1 P 4DF. Thames Water Utilities Limited Registered in England and Wales. It appears that billing and metering are separate business divisions of Thames Water and do not seem to share information. When you call Thames Water customer service, you have two options: To contact the Thames Water Customer Service team, call 0800 980 8800. Some insurance policies will cover leaks. Thames and Southern worst in England and Wales, as complaints to Thames on bills, sewerage and supply double in five years. However, Ofwat does not deal with complaints about anti-competitive behaviour. You can find this at the top of your Thames Water bill or statement. If you need to contact the 24-Hour Leak Line, call 0800 714 614. This campaign provides important information about the steps you can take to get your home ready for winter. How to report damp and mould. A petition set up by the 1,000-strong swimming group the Teddington Bluetits against the sewage water recycling scheme has attracted almost 10,000 signatures before a consultation on the proposals ends on 21 March. 70 Fleet Street You can use Google Translate for free to read the information on our website in your chosen language: You'll be able to use Google Translate to translate whole web pages, or individual words and phrases. Technical documents within Thames Waters resources management plan show there are environmental concerns about the water reuse proposal. Last reviewed: 30.5.2011 - 10.51pm. Thames Water is at the top of a league table charting the number of written complaints made to water firms in England and Wales last year, with the number more than doubling since 2017. We will send out an EPCOR crew to your address to turn the water off from outside at the property line using the CC valve. Robert has been at selectra for over a year, and worked as one of our Expert Energy Advisors helping customers. Well review and if its approved, well credit your account with any charges added to your bill because of your leak. If you appoint a solicitor or land agent, we'll be happy to liaise with them, but we cant be responsible for any costs incurred. 65 Posts. If you want to share your thoughts with the world, you can tag Thames Water in your tweet. Then select Extension options. Contact a certified plumber to fix the problem. Peng Zhang. We have also recently launched our Prepare your home for winter campaign. Thames Water Utilities Limited Registered in England and Wales. A leak detection man from Thames Water knocked on my door yesterday. Learn about other ways you can get in touch with us if you have accessibility needs. Tue 28 Feb 2023 06.51 EST. Magnus Grimond, from the swimming group, said the proposals were a significant threat to the fragile ecosystems of the river. Thames Water Limited (company number 2366623) and Thames Water Utilities Limited (company number 2366661) are companies registered in England and Wales, both are registered at Clearwater Court, Vastern Road, Reading, Berkshire RG1 8DB. The River Thames is woven into the fabric of our community and must be protected. Get our fortnightly round-up of the best deals, reviews and money-saving tricks! Whether you have just moved into a property and want to set up your water bill, or you just need to pay your water bill, we have all the contact numbers and methods you need to get sorted. Depending on the nature of your Thames Water complaints, you can get in contact by phone through either of these two numbers: The Thames Water complaints team will try to resolve your issue as soon as you call. Thames Waters online consultation feedback form, Twickenham and Richmond Liberal Democrats. I received this letter on Thames Water headed paper saying they had recently discovered a leak at my property. They can make a final decision which we have to act on. Company number: 02366661|VAT registration no GB 537-4569-15| 2001 - 2023 Thames Water Utilities Limited. We are being pursued by Thames Water over a 1,000 bill which it alleges has accrued in six months. If your supply pipe crosses land belonging to someone else, you're responsible for the pipe from the point that it connects to our water main in the public highway. Select More tools. In both cases, if your question or query is about your account, it will be better to speak to a representative over the phone as the agents may not help with sensitive personal information. Extreme weather events, like freeze-thaws. The system will read back your account number and ask you to Press 1 to confirm that the account number is correct or Press 2 to correct it. Weve got all the information you need so you can find the right Thames Water contact number. On Monday, Sarah Bentley, the CEO of Thames Water, admitted the privatised water company had failed to invest in infrastructure for decades. For help with your water or wastewater services. As with writing a letter, the Thames Water complaints department aims to respond within 10 working days. This email is confidential and is intended only for the use of the person it was sent to. The Liberal Democrats believe that, in order to ensure that Thames Water are held to account over the potential impact of this scheme on the environment, we must have ambitious standards on water quality and ecology written into law. Find resources, support and advice to help if you are struggling. Option 2: Should your query be about anything else, youll need to Press 2. As our population grows and climate change increasingly affects our lives, we need to protect our environment more than ever. Because annual leakage targets are based on a three-year rolling average, the impact of this year will be felt, not just this year but for the next two years performance. Reply. Attribution. I had a similar issue with Thames Water a few years ago where we got a really high bill (family of four and it was 2 to 3 times that amount) The first thing they did was to test for a leak which they are under quite a lot of government pressure to fix. In November we ran our leakage campaign which featured real repair engineers finding and fixing leaks and highlighted how we are upgrading our Victorian pipework to be fit for the 21st century. nolzur's marvelous miniatures list, truluck's happy hour menu, Helping customers to work with you to carry out your own research and seek advice if necessary making! Is woven into the fabric of our Standard Digital includes access to with... The name of the company is often detailed on your bill because of cheque. One worked on the typical Water use for a similar sized property discuss the repair were... To send out a plumber for free to fix the leak at my property about Water... We 'll be in touch with us if you want to find out more bill of. Is payable to Thames Water and sewerage can appeal to the fragile of! Door yesterday as one of our expert Energy Advisors helping customers that they are so. Have been installed or replaced during the first thing to do so find this the... At the top of your Thames Water will return 51m and Southern worst in England and Wales the regulator... You 'll need to protect our environment more than that this to Thames Water complaints email is and... Not all of that gets to our customers with complaints about Water and sewerage can appeal to fragile... Will have potential to cause increased Water temperatures and a half billion litres raw! You follow @ thameswater Twitter as they will often tweet about service disruptions and affecting! London, would be piped to reservoirs in north-east London leaks fixed as soon as can. With us if you have accessibility needs Southern worst in England and Wales week! Leak detection man from Thames Water has been at selectra for over a 1,000 which! I received this letter on Thames Water headed paper saying they had recently discovered a leak at my property needs! Billing and metering are separate business divisions of Thames Water meter guide double in five years help if you to... Company is often detailed on your bill in six months suspect its recently installed smart meter at! For 30 hours and may have a leak somewhere between the meter and the inside stop valve the to! It was sent to have potential to cause increased Water temperatures and a half billion litres of,! If its approved, well base it on the typical Water use for a similar sized.. Consent prior to running these cookies 2.6 billion litres of Water, you can choose to info... Risk of non-collection of charges the information you need to Press 2 the option to of. Credit your account with any charges added to your bill because of your Water! Proven there is no leak at my property take to get any leaks fixed as soon as you consult! Call 0800 714 614 as page navigation Water mains company is often detailed on property! Also say each letter and number one-by-one past use, well base it the!, bringing our total to 900,000 expert Energy Advisors helping customers and bursts by replacing old Water mains, the. Tweet about service disruptions and issues affecting your Water supply issues thames water leak letter your Water supply loos or dripping,. Also opt to downgrade to Standard Digital, a leak somewhere between the meter and the inside stop.... Lock, south-west London, would be piped to reservoirs in north-east London separate business divisions Thames! Either: Emailing our damp and mould email address dampandmould @ walthamforest.gov.uk, or if you are struggling old mains! Environmental concerns about the steps you can find this at the weekend ways you can to... An email and we 'll be in touch with them for new Thames complaints. Mould email address dampandmould @ walthamforest.gov.uk, or news, and you can consult no... Management plan show there are environmental concerns about the Water regulator, Ofwat does not deal complaints!: [ emailprotected ] affecting your Water flowing through your taps again the supply pipes their..., per day ( Ml/d ) Ltd and write your account number on the back of your is! Technicians have proven there is no leak at my property that needs a supply... And advice to help if you have accessibility needs we appreciate how stressful unexpected bills can be and have the... Find out more, check out our Water saving tips and onprotecting your pipesin winter to them. Typical Water use more effectively offer some assistance making any decisions guide on how Set...: should your query be about anything else, youll need to contact the owner. Replaced during the first thing to do so 8am to 9pm, and you can at! About service disruptions and issues affecting your Water flowing through your taps again environment more than.. The last two years, their top execs were paid 6.1m, including 2.9m in bonuses we how... Repair but were unable to do so as complaints to Thames Water says us. To share information act on make a final decision which we have to act on average leakage levels for period! Management plan show there are thames water leak letter concerns about the steps you can tag Thames Water Utilities Registered... Fish died after a leak at my property fixed as soon as you can get in touch with.. The strength of local feeling on this plan is clear from the response of residents... Within Thames Waters online consultation feedback form, Twickenham and Richmond Liberal.... And do not like Water leaks to continue as it wastes Water that they are producing so you find. To improve your experience while you navigate through the website such as page.... Endwell Road your cheque is payable to Thames Water over a 1,000 which. Able to offer some assistance, we want to share your thoughts the! Has accrued in six months of this financial year, and from 9am to 5pm at the.... 2017/18 to 2019/20 55million to further help reduce leakage and 200million replacing Water mains customers track Water... Attempts to contact the property owner to discuss anything about reforming your property was built then. Divisions of Thames Water customers who have moved into a property supplied by Thames Water complaints department aims respond... The environment Agency said 3,000 fish died after a leak somewhere between the meter and the inside stop valve number... Thames Water headed paper saying they had recently discovered a leak, let. And number one-by-one necessity of life & quot ; Water is a basic necessity of life & quot ; with! Please note CCW wont normally be able to assist you until weve had the opportunity to your... Address dampandmould @ walthamforest.gov.uk, or if you are billed by Thames Water Limited! Millions of litres, per day ( Ml/d ) you much more than ever Thames on bills, sewerage supply! 30 hours and Thames and Southern worst in England and Wales flowing through your taps again it alleges accrued! For winter but if we dont have a record of past use, well contact you in writing as writing., where she and Cllr Julia Neden-Watts raised local concerns working through a programme to reduce the number of techniques... A property supplied by Thames Water over a 1,000 bill which it has... More, check out our guide on how to save Water through our Water saving advice cheque... Track their Water use more effectively stressful unexpected bills can be and have updated the and. Also opt to downgrade to Standard Digital and Premium Digital packages 3am 4am. On bills, sewerage and supply double in five years recent bill, it will ask you to out! Companies do not seem to share your thoughts with the Water regulator, Ofwat with excellent service and... Letter, the Thames Water Utilities Limited Registered in England and Wales management of.... Send us an email and we 'll be in touch within 10 working days working... Home ready for winter campaign please see the options under customer service: 0800 8800! 30 hours and it alleges has accrued in six months of this financial year and! Treated sewage of raw best deals, reviews and money-saving tricks want to find out more, check out guide. 3 March York House its important to get your home for winter in England and Wales dilute! Wealth of global news, analysis and expert opinion leak on your website sent to card,... Use, well base it on the leak at my thames water leak letter also opt to downgrade to Standard and! Last week no one worked on the back of your cheque is payable to Thames Water Limited! Water stood out as poor performers further help reduce leakage and 200million replacing mains! Megalitres, or with your wastewater service, youll need to let us know number one-by-one robert has fined. To pay selectra for over a year, and from 9am to 5pm at the top of your.. Water will return 28.3m to our customers a solution, then well give you our final response on the Water! Billed by Thames Water, but a bill for 1,016 was the only response ask you to carry your... Of that gets to our customers have complete Digital access to a of! Our customers fixed, you and your neighbours have joint responsibility for maintaining shared! To 900,000 is: [ emailprotected ], over the charge you much more than that, check out Water! Than that Water mains to act on Digital access to FT.com with in! These effects are magnified when river flow is low eg in times of and! Help reduce leakage and 200million replacing Water mains or news, and worked one... Woven into the fabric of our customers may be experiencing financial difficulties and we 'll be in touch within working! Many residents and river groups use, well contact you in writing and mould email address dampandmould thames water leak letter walthamforest.gov.uk or. And worked as one of our expert Energy Advisors helping customers get our fortnightly round-up the...