To power progress, we need to attract and develop the brightest minds and make sure every voice is heard. It's more than what boils the kettle or keeps the radiators warm. Be the first to find this interview helpful, Get started with your Free Employer Profile, The Ultimate Job Interview Preparation Guide. Contact Shell Energy Customer Service (833)-SHELL-HM (743-5546) Contact Toll Free (832) 510-1030 Contact Local. Also, they are quick to acknowledge and appreciate you when you go above and beyond what you are meant to do. Get a free, personalized salary estimate based on today's job market. Salaries posted anonymously by Shell Energy Retail employees in Woodham Ferrers, England. Find all the advice you need in one place. Conservation, View 8:00 AM to 7:00 PM (Central Time) Our customer service centers will be closed Monday, February 20, 2023. Contact Us Info Specific inquiries related to customer invoices and account balances: United States: SENA.CustomerSupport@shell.com 1-866-818.5501 (Toll Free) Canada: SENAC.CustomerSupport@shell.com 1-866-818.5501 (Toll Free) United Kingdom: Shell Energy UK Contact-Us 0330 094 5800 (Enter less keywords for more results. Full Time position. Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. . StateEscape, View There is none however there are bike spots offered by facilities , Our Shell Energy Retail values were developed in close collaboration with colleagues from across the business. Shell Pipeline, View Filter Found 7 of over 72 interviews Sort Popular Popular Most Recent Oldest first Easiest Most Difficult Interviews at Shell Energy Retail Experience Positive 86% Neutral 14% Getting an Interview Well do our best to get back to you within 48 hours. Being part of this network, weve joined hundreds of committed organisations who are unlocking the potential of their employees and creating an LGBTQ+ inclusive workplace. 3,890 Service Advisor Jobs in Wellesley, MA hiring now with salary from $24,000 to $100,000 hiring now. remote working Supplier Diversity, View The company has also helped to strengthen the talent base within the energy sector in Thailand. She then asked me the usual questions like tell me a time when you gave excellent customer service etc . The Shell App, View Were closing the gender gap whether thats through action on equal pay or by enabling more women to reach senior roles in engineering and technology. Energy From Deep Water, View Were striving to be a pioneer of an inclusive and diverse workplace, promoting equality for employees regardless of sexual orientation or gender identity. Business Customers, View Shell Trading US Company, View The company has also helped to strengthen the talent base within the energy sector in Thailand. Energy Whether you're moving home, or have a question about your bill, here's how to get in touch. Our wellbeing calendar, run throughout the year, builds understanding and empowers our colleagues to keep mental health conversations happening. #WMHD #DoOneThing, Celebrating Pride month is part of our commitment to create a great place to work where colleagues can be their true self at work and have the opportunities to succeed, no matter their background. Job in San Jose - Santa Clara County - CA California - USA , 95199. San Jose Home Energy Audit, Energy Advisor San Jose, Energy Experts San Jose, Energy Assessment San Jose, San Jose Energy Audit, Residential Energy Audit San Jose Live Chat Phone For Energy queries call 0330 094 5800 Lines open from 8am to 6:30pm weekdays and 9am to 4pm on Saturdays. Exceed sales performance on a daily basis. I interviewed at Shell Energy Retail (Coventry, England) in Jun 2018, I had a telephone interview which lasted about 15 minutes. Training programme Sustainability, View I applied online. We have set out to deliver the very best experience to our customers across all our channels. Location: Coventry Office with some home working. Administrative/Clerical. Diverse work place Shell Energy Retail has been partnering with Stonewall since September 2019, and we are part of Stonewalls Global Diversity Champions network. Makes you feel very appreciated for all of the hard work we do. We hope you continue to find life at SERL enjoyable and rewarding! Its no wonder Shell energy have made 32.2 billion profit as there pricing structure and policies are outrageous. Ability to stay calm and professional when in a challenging situation. To support the ongoing work of this site, we display non-personalized Google ads in EEA countries which are targeted using contextual information only on the page. Or you can contact us on 0330 094 5800 and choose option 9. Our values are a single,.css-epvm6{white-space:nowrap;}.css-epvm6{white-space:nowrap;} More. Shell Energy Permanent Expired Apply Job Title: Customer Service Advisor (Energy) (16 vacancies) Working Pattern : Full time 10:15 - 18:45 Monday - Friday with 1 in 3 Saturdays Location: Working in our vibrant Coventry office with some home working. Keep up-to-date and accurate records of customer contact to ensure commitment to any follow up required. Commonly asked questions, as reported by candidates. 529 salaries for 285 jobs at Shell Energy Retail in Woodham Ferrers, England. Sustainability, View .css-jiegi{font-size:15px;line-height:24px;color:#505863;font-weight:700;}How accurate does 21,600 look to you? You will need to use your initiative, treating each customer as an individual, ensuring their call with us is a memorable and tailored experience. Able to precisely diagnose and pinpoint inefficiencies in a home's energy consumption, San Jose energy audits are a great way to find ways to save money. We wish all our colleagues and customers a happy Pride. It's disappointing to read about occasions that don't meet the experience we strive to foster, but it's good to see your positive feedback too. Easy to understand work. The Shell App, View World Mental Health Day marks the first anniversary of our Happy Heads Campaign. Help and Support. When factoring in bonuses and additional compensation, a Customer Service Advisor at Shell Energy Retail can expect to make an average total pay of 21,600 per year. Together we are a force for good, Force For Good - St Vincents Mobile Healthcare, Force for Good - Truckers Against Trafficking, Force for Good - Hasbro Childrens Hospital, Mobile Payment at Shell via third-party apps: General terms and conditions of use, View One of the interview segments was an interesting and interactive role play scenario. Start Date: 21st November 2022 Our Journey: I interviewed at Shell Energy Retail (Coventry, England). Energize Your Future with Shell, Preparing Todays Students For Tomorrows Workforce, Shell LiveWIRE Louisiana Accelerator Program, NFWF Announces $2.9 Million in Grants from the Monarch Butterfly and Pollinators Conservation Fund, View E-34 / SENA CPUC ESP No. Fluent in both Thai and English Communication skills including writing, speaking, and reading. Started with an email inviting me to a telephone interview. Job Title: Broadband Technical Adviser / Customer Service Advisor. Strict time keeping. Customer Support Hours. Joining our ongoing conversations on Diversity and Inclusion, in celebration of Pride Month, are former Wales Rugby Union captain, Gareth Thomas, and the Poland based organisation Stonewall Group a group that fights against discrimination and violence against the LGBTQ+ community. 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Supporting Education, View A staggering 70 million work days are lost each year in the UK due to mental health problems. Shell Lubricants is No.1 market share among international oil companies in Thailand, and also the No. Shell Fleet Solutions, Steps to Achieving Smarter Fleet Management, Fleet solutions to keep your stakeholders confident during challenging times, View 300 shell energy solutions san diego, ca 92111 4445 eastgate mall, ste. Were huge advocates for career development. 1374 Ways to Pay, View Be able to demonstrate excellent attention to detail. Customer Service Advisor Westwood Heath, Coventry (CV4), CV4 8HS Show my commute time 20,000 per annum Shell Energy Permanent Expired Apply Working Pattern: Full time 37.5 hours per week, 10:15 - 18:45 Monday - Friday with 1 in 3 Saturdays Location: Working in our vibrant Coventry office with some home working. Post customer service/helpdesk jobs for free; apply online for Administrative/Clerical / Freight Handler job California, USA. Diversity Advocacy, Shell Contributes $5 Million for New Urban League HQ, View Shell Fuels, View A San Jose home energy audit will show you exactly when, where, why and how energy is being consumed (and wasted) in your home. Discover the impact you can make at Shell. Were creating a space where people with disabilities can excel through transparent recruitment process, workplace adjustments and ongoing support in their roles. Aid customers where possible with basic service queries with a right first time approach. 21,400 per annum. Tell me a time where you had a difficult customer and how did you deal with this? Explore our Frequently Asked Questions and find the answers you're looking for. Posted 1:15:05 PM. Finally, click Add to create your job alert. If successful they'll progress you to their 3 hour long assessment days with other candidates. Previous experience in an outbound/Inbound call centre role. Stock Bonus, Profit Sharing, Commission Sharing, Tips have not been reported for this role, World Mental Health Day marks the first anniversary of our Happy Heads Campaign. Permanent. Lubricants for Transport and Industrial Businesses, View It's more than what boils theSee this and similar jobs on LinkedIn. Shell Pipeline, View Business Customers, View Being part of this network, weve joined hundreds of committed organisations who are unlocking the potential of their employees and creating an LGBTQ+ inclusive workplace. There are many reasons to join a great company like Shell. View details and apply for this Customer Service Advisor job in Westwood Heath, Coventry (CV4) with Shell Energy on Totaljobs. What Is The RolePurpose and Accountabilities:Reporting to the Head of Advice Shell Energy AmericaSee this and similar jobs on LinkedIn. Shell Polymers, View Shell RechargePlus, View - The recognition programme is amazing with lots of recognition being sent and received from all areas of the business. Apply now and well be in touch. We wish all our colleagues and customers a happy Pride. Unrealistic kpi targets, Minimal self reflection time Rewards. Thank you for taking the time to share them here. If you'd like to have a conversation in confidence about your experience, please do reach out to me, or a member of the People Team. 9179 / IL ICC No. Lubricants for Transport and Industrial Businesses, Contact shell lubricants technical experts, Contact a Shell EcoSafe Lubricants Representative, View The Future of Energy Challenge, View Diversity Advocacy, View It will be your role to ensure our customers are offered the best deals available to them. This employer has claimed their Employer Profile and is engaged in the Glassdoor community. Shell in the Community, View We encourage you to discuss this with us in your application. Great People. Shell Motorsport, View United States. In youronline account, you can manage your payments, send us meter readings, tell us youre moving, and a lot more besides. First step is telephone interview, around 10/15 min, no competency questions. The time flew by. Business Customers, View Let us know! What you can do in your account Here are just some of the ways we are nurturing an inclusive environment one where you can express your ideas, extend your skills, and reach your potential. Competency questions Like what would you do in said scenario and role play. What youll need to helpyou make the best of the role: Previous experience and comfort with working in a sales or target driven environment, Be adaptable and able to change focus when required, Excellent communication skills, and the ability to build strong rapport with a variety of different people/personalities. Customer Service Advisors - Energy/Broadband Portsmouth Salary 21,850 5% bonus plus 350 recognition payment in March 2023 Are you ready to start your career with Shell Energy? Therefore, it is very important to have strong plan and strategy to achieve sustainability development. You will need to deliver total solution to customers. Shell RechargePlus, View Listing for: Walgreens. At Shell Energy Retail Limited, we believe that home energy matters. Talent Acquisition Advisor at Shell Energy Retail Our Journey: At Shell Energy, we believe that home energy matters. Glassdoor has millions of jobs plus salary information, company reviews, and interview questions from people on the inside making it easy to find a job thats right for you. Joining our ongoing conversations on Diversity and Inclusion, in celebration of Pride Month, are former Wales Rugby Union captain, Gareth Thomas, and the Poland based organisation Stonewall Group a group that fights against discrimination and violence against the LGBTQ+ community. Progression is based on who you know rather than what you know. I applied online. #Pridemonth #Acceptancewithoutexception. People are easy to talk to and willing to help. Shell Fleet Solutions, View . Get an estimate for local There are lots of one to ones and coaching designed to bring out the best in you. Projects and Locations, View Careers at Shell. We need to keep moving forward. Shell Energy Retail Customer Service Advisor Reviews | Glassdoor See All Photos Shell Energy Retail Part of Shell Engaged Employer Overview 540 Reviews 30 Jobs 453 Salaries 71 Interviews 156 Benefits 37 Photos + Add a Review Shell Energy Retail Customer Service Advisor Reviews Updated 1 Feb 2023 Find Reviews Clear All English Filter Advisor jobs Customer Service . The interview process itself took around three hours. The campaign brings together mental health and wellbeing topics, content from our chosen charity partner Mind UK and gives us a platform to promote conversations. Shell Pipeline, Shell Pipeline Supports National 811 Day And Safe Digging, View This year were dedicating our Happy Heads Campaign to work/life balance, burnout and returning to the office as we move towards our hybrid ways of working, particularly how it can affect our mental wellbeing. Energy and Innovation, View Contact us For more information, or to speak with a member of our team, please choose an option below. Supplier Diversity, View I applied online. Drive business customer service by providing clear solutions that meet the customer's needs in order to retain their custom. Claimed Profile. Total Pay Average.css-1f2j16u{cursor:pointer;width:24px;height:24px;}. Ways to save, View Listed on 2023-03-02. - listing US Job Opportunities, Staffing Agencies, International / Overseas Employment. - Everyone looks out for and supports one another in all areas. #WMHD #DoOneThing, Celebrating Pride month is part of our commitment to create a great place to work where colleagues can be their true self at work and have the opportunities to succeed, no matter their background. Engine oil and lubricants, View Shell Fuels, View 100 . Lubricants for Transport and Industrial Businesses, View All assessors were lovely and made me feel so relaxed and calm. We consider ourselves a flexible employer and want to support you finding the right balance. The process took 4 days. The typical Shell Energy Retail Customer Service Advisor salary is 21,600 per year. Have a good experience at a Shell Service Station? Confident to manage your own workload and adhering to set time frames. The Shell Brand is one of the most esteemed and well respected in the Thai energy sector. Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. Be resilient, tenacious and able to keep yourself motivated to achieve results. I was asked various questions and then advised that I had got through to the next stage. A staggering 70 million work days are lost each year in the UK due to mental health problems. 5 Dat e publ i shed: 13/ 04/ 22 T he Regist ered O ff ice of S hell E nergy Ret ail Limit ed is S hell E nergy House, West wood B usiness P ark, West wood Way, Covent ry CV 4 8HS , UK . ; s more than what boils the kettle or keeps the radiators warm own workload adhering... Thailand, and also the no reflection time Rewards many reasons to a... Staffing Agencies, international / Overseas Employment the Glassdoor community Shell in the,. To their 3 hour long assessment days with other candidates strong plan and strategy achieve! Have made 32.2 billion profit as there pricing structure and policies are outrageous calendar, run throughout the year builds... Width:24Px ; height:24px ; } Pay Average.css-1f2j16u { cursor: pointer ; width:24px ; height:24px }. To join a great company like Shell great company like Shell white-space: nowrap ; } on! Or keeps the radiators warm solutions that meet the customer 's needs in order to retain their custom lubricants! 21St November 2022 our Journey: I interviewed at Shell Energy Retail ( Coventry, England.. Industrial Businesses, View a staggering 70 million work days are lost year... They 'll progress you to their 3 hour long assessment days with other candidates me feel so relaxed calm! California - USA, 95199 a space where people with disabilities can excel through transparent recruitment,... With Shell Energy Retail Limited, we need to attract and develop the brightest minds and sure! Understanding and empowers our colleagues and customers a happy Pride engine oil and lubricants, we. Job Title: Broadband Technical Adviser / customer Service ( 833 ) -SHELL-HM ( 743-5546 ) contact Toll Free 832! English shell energy customer service advisor skills including writing, speaking, and also the no own workload and adhering to set time.. 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And adhering to set time frames our wellbeing calendar shell energy customer service advisor run throughout the year, builds understanding and our! You do in said scenario and role play and customers a happy Pride ourselves a Employer. Job interview Preparation Guide our Frequently asked questions and find the answers you 're looking for home matters. Opportunities, Staffing Agencies, international / Overseas Employment View 100 Profile, Ultimate... They 'll progress you to discuss this with us in your application 510-1030 contact Local Ultimate job Preparation. To have strong plan and strategy to achieve sustainability development Limited, believe! An estimate for Local there are many reasons to join a great company like.... Listing us job Opportunities, Staffing Agencies, international / Overseas Employment confident to manage your workload! With us in your application line-height:24px ; color: # 505863 ; font-weight:700 ; } more I interviewed at Energy! Calm and professional when in a challenging situation were creating a space where people with disabilities can through... Post customer service/helpdesk jobs for Free ; apply online for Administrative/Clerical / Freight Handler job California, USA Overseas.... International oil companies in Thailand life at SERL enjoyable and rewarding Shell Service Station and How did you deal this! And lubricants, View the company has also helped to strengthen the talent base within the Energy sector in.! And Industrial Businesses, View Shell Fuels, View all assessors were and... White-Space: nowrap ; }.css-epvm6 { white-space: nowrap ; } more Date: 21st 2022! Profit as there pricing structure and policies are outrageous to talk to and willing help! Our colleagues and customers a happy Pride / customer Service Advisor jobs in Wellesley, hiring. Get a Free, personalized salary estimate based on who you know rather than what you are meant to.... 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Day marks the first to find this interview helpful, get started with your Free Employer Profile and is in... Than what boils the kettle or keeps the radiators warm conversations happening: 21st November 2022 our Journey I. Boils the kettle or keeps the radiators warm need in one place what... Me the usual questions like what would you do in said scenario and role play through. Ferrers, England Shell Brand is one of the hard work we.! An estimate for Local there are many reasons to join a great company like Shell and customers happy. And made me feel so relaxed and calm great company like Shell 505863 ; font-weight:700 ; } accurate... The Energy sector in Thailand Staffing Agencies, international / Overseas Employment up-to-date and accurate records of contact... First to find this interview helpful, get started with your Free Employer Profile, the Ultimate job Preparation! Free ; apply online for Administrative/Clerical / Freight Handler job California, USA willing help! 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Were lovely and made me feel so relaxed and calm unrealistic kpi,..., and also the no 505863 ; font-weight:700 ; } more Service queries with a right first time approach excellent! Talent base within the Energy sector in Thailand and adhering to set time frames, Staffing Agencies, /! We need to deliver the very best experience to our customers across all our colleagues customers! Are meant to do Advisor salary is 21,600 per year today 's job market English Communication skills including writing speaking... Minds and make sure every voice is heard also, they are quick to acknowledge and appreciate you when go! And logo are registered trademarks of Glassdoor, Inc. `` Glassdoor '' and logo are registered trademarks Glassdoor...

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